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Stuck profile?

ma9mwah
First Timer
Message 24 of 24

Is it possible for profiles to get stuck? I'm on the fibre65 with a sync speed of 60000 but only an actual speed of 44000. Is it possible to get this raised?

 

This is connected to the test socket.

 

Screenshot_20220629-183322.png

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23 REPLIES 23

Message 1 of 24

Hi ma9mwah,

 

I've run the test again, still showing interference but the error count is generally low. I'm not really sure what else to suggest. It would be good if you could leave the setup as it is for 48 hours to see if DLM moves you to a faster profile but I understand this may not be convenient

 

Chris

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Message 2 of 24

OK thanks, I'll run the test again then later this afternoon 🙂

Chris

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ma9mwah
First Timer
Message 3 of 24

Yes, I'll be able to keep it like this for most of the day.

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Message 4 of 24

Line test is still showing interference, would you be able to leave the setup as it is and I'll check again this afternoon?

Chris

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Message 5 of 24

Thanks, I'll run the test now

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ma9mwah
First Timer
Message 6 of 24

Telephone and power adaptor have been unplugged for testing 

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Message 7 of 24

Would you be able to temporarily disconnect the telephone and power line adapter and we'll run the test again? Could you do this tomorrow and bump the thread when you've done it, we'll then run the test again


Chris

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ma9mwah
First Timer
Message 8 of 24

Yes, plugged directly into a double wall socket

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Message 9 of 24

OK thanks, so just to confirm, it's a double wall socket?

 

Chris

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ma9mwah
First Timer
Message 10 of 24

Sorry for the late reply, just got back from holiday.

 

It's not on a extension lead, but it is plugged into a a double socket that also has a powerline adaptor in it,  which then has the telephone base unit plugged into it.

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Message 11 of 24

Hi ma9mwah,

 

Is your router situated close to any other electrical devices that could be causing interference? Is it connected to a multi-socket electrical extension lead shared with other devices

 

Chris

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ma9mwah
First Timer
Message 12 of 24

I've moved it as far away as I could. 

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Message 13 of 24

Morning,

 

I've re-checked and interference is still detected. Can I just confirm, did you have a chance to move the phone away from the router?

 

Thanks

 

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Message 14 of 24

Hi ma9mwah

 

It's worth a try to see if this helps.

 

I can also check the connection stats again on Monday to see if interference is still being detected.

 

Thanks again.

ma9mwah
First Timer
Message 15 of 24

I can move it to a couple of feet away, but then I'm limited to where I can place them. 

Message 16 of 24

Hi ma9mwah

 

Would it be possible to move the phones away from the router to see if this reduces the interference detected?

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Message 17 of 24

It's on the same table as our dect phone. 

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Message 18 of 24

Hi ma9mwah

 

Your current sync speed of 44mb is within the range for your line.

 

I can see some interference on the line, is the router located near to any devices that could cause this, such as wireless phones etc?

Message 19 of 24

The router is already plugged into the test socket

Message 20 of 24

Tried that this morning. Still connected at 44000 when switched back on

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