Stuck profile?

[ma9mwah]

Is it possible for profiles to get stuck? I'm on the fibre65 with a sync speed of 60000 but only an actual speed of 44000. Is it possible to get this raised?

This is connected to the test socket.

 

[Chris-TalkTalk]

Hi ma9mwah,

I've run the test again, still showing interference but the error count is generally low. I'm not really sure what else to suggest. It would be good if you could leave the setup as it is for 48 hours to see if DLM moves you to a faster profile but I understand this may not be convenient

Chris

[Chris-TalkTalk]

OK thanks, I'll run the test again then later this afternoon 🙂

Chris

[ma9mwah]

Yes, I'll be able to keep it like this for most of the day.

[Chris-TalkTalk]

Line test is still showing interference, would you be able to leave the setup as it is and I'll check again this afternoon?

Chris

[Chris-TalkTalk]

Thanks, I'll run the test now

[ma9mwah]

Telephone and power adaptor have been unplugged for testing 

[Chris-TalkTalk]

Would you be able to temporarily disconnect the telephone and power line adapter and we'll run the test again? Could you do this tomorrow and bump the thread when you've done it, we'll then run the test again

Chris

[ma9mwah]

Yes, plugged directly into a double wall socket

[Chris-TalkTalk]

OK thanks, so just to confirm, it's a double wall socket?

Chris

[ma9mwah]

Sorry for the late reply, just got back from holiday.

It's not on a extension lead, but it is plugged into a a double socket that also has a powerline adaptor in it,  which then has the telephone base unit plugged into it.

[Chris-TalkTalk]

Hi ma9mwah,

Is your router situated close to any other electrical devices that could be causing interference? Is it connected to a multi-socket electrical extension lead shared with other devices

Chris

[ma9mwah]

I've moved it as far away as I could. 

[Michelle-TalkTalk]

Morning,

I've re-checked and interference is still detected. Can I just confirm, did you have a chance to move the phone away from the router?

Thanks

[Debbie-TalkTalk]

Hi ma9mwah

It's worth a try to see if this helps.

I can also check the connection stats again on Monday to see if interference is still being detected.

Thanks again.

[ma9mwah]

I can move it to a couple of feet away, but then I'm limited to where I can place them. 

[Debbie-TalkTalk]

Hi ma9mwah

Would it be possible to move the phones away from the router to see if this reduces the interference detected?

[ma9mwah]

It's on the same table as our dect phone. 

[Debbie-TalkTalk]

Hi ma9mwah

Your current sync speed of 44mb is within the range for your line.

I can see some interference on the line, is the router located near to any devices that could cause this, such as wireless phones etc?

[ma9mwah]

The router is already plugged into the test socket

[ma9mwah]

Tried that this morning. Still connected at 44000 when switched back on