Stuttering

[Nacrosis13]

Good Morning,

We are getting a bit of stuttering while we watch programs on either Amazon/Netflix/Disney+ it does get a bit annoying, is there anything you can do or I can do this end.

Regards.

[Karl-TalkTalk]

Hi

Glad I was able to help.

Regards,

Karl. 

[Nacrosis13 · Accepted solution]

Morning Karl,

Well it seems that may have fixed the problem, there was little to no stuttering plus the tablets are getting to the websites quicker.

So I think the answer was a new router.

Thanks again.

All the best.

[Nacrosis13]

Morning Karl,

Received the router thanks, installed this morning, will check it out with the TV over the weekend and let you know how it goes on Monday.

Have a good weekend.

Regards.

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Nacrosis13]

Thanks Karl, I wondered if it could be the router it is and old one now and I know the tablets have been getting a slow response.

Will give you a shout once connected and tested.

All the best.

[Karl-TalkTalk]

Hi

OK, so this would be a wifi issue rather than a connection issue, so I'll focus on that side of things.

Looking at your wifi, there are high errors on both the transmit and receive to the router.

I've a new router on the way to you and we can see if this improves things.

Thanks  

Karl. 

[Nacrosis13]

Hi thanks for getting back so quickly, yes I have a AmazonFire Stick attached to the TV, do you think that could be causing the issue?

House all WIFI via Router.

[Karl-TalkTalk]

Hi

Tests are clear, sync speeds look fine. 

Is this with devices connected via wifi ?

Thanks  

Karl.