FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sudden low downstream line rate & can't complete Service status test

Anonymous
Not applicable
Message 2 of 2

I recently restarted my TalkTalk router and now I experience slower speeds.

 

My current router stats are:

 

DSL synchronization status: Up
Connection status: Showtime
Upstream line rate (kbit/s): 9077
Downstream line rate (kbit/s): 29699
Maximum upstream rate (kbit/s): 9302
Maximum downstream rate (kbit/s): 40036
Upstream noise safety coefficient (dB): 6.2
Downstream noise safety coefficient (dB): 6.9
Upstream interleave depth: 1
Downstream interleave depth: 1721
Line standard: VDSL2
Upstream line attenuation (dB): 1.2
Downstream line attenuation (dB): 16.8
Upstream output power (dBm): 6.3
Downstream output power (dBm): 10.6
Channel type: Interleaved

 

I'm really disappointed in my downstream line rate. Can talktalk do anything about it? Additionally when I check my Talktalk Service status via www.talktalk.co.uk/help/servicestatus it never works.chrome_huZrxjDguq.png

0 Likes
1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

All line tests are clear with no obvious issues.

 

The speed estimate for your line is 20 - 38mb.  Currently the line is in sync at 29.7mb so this is within the estimated range for your line.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes