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Superfast fibre

mark_jones70
First Timer
Message 6 of 6

Good morning all,

Can anyone help please?

I've recently upgraded to Superfast fibre and my latest bill is showing the monthly price I was quoted.

In my account / my package my broadband is still described as faster fibre but with superfast price. Furthermore speed checks are still showing c 38-39 Mb which is as it always was yet Superfast is supposedly minimum 45Mb, usually 51 - 70ish.

I didn't receive an e-mail confirming my change over. Is it possible that the change over hasn't taken place even though I'm being billed for the faster package?

Many thanks in advance 

 

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5 REPLIES 5

Message 1 of 6

Hi Mark

 

Thanks for your reply.

 

I'm glad to hear that the speed has improved 🙂

 

I will pass on your feedback in regards to the 30 minute power down of the router.

 

Thanks

 

Debbie

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Message 2 of 6

Hi Debbie,

Thanks for getting in touch.

Speed now absolutely fine - c 70Mb so all good.

If I could just comment - maybe when customers change plan to faster broadband speed they should be made aware that router should be turned off for an hour as I was advised by one of the communuity.

Thanks 

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Message 3 of 6

Hi Mark

 

How has the connection/speed been since your last post?

 

Thanks

 

Debbie

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Message 4 of 6

Thanks Big man, that's sorted everything, so thanks again for your input.

Cheers

Case solved!

bigkenny
Enlightened One
Message 5 of 6
Try turning off router for 30 mins+ then switch back on, it should then pick up faster speed (I hope 🙂