on 06-06-2020 10:51 AM
Good morning all,
Can anyone help please?
I've recently upgraded to Superfast fibre and my latest bill is showing the monthly price I was quoted.
In my account / my package my broadband is still described as faster fibre but with superfast price. Furthermore speed checks are still showing c 38-39 Mb which is as it always was yet Superfast is supposedly minimum 45Mb, usually 51 - 70ish.
I didn't receive an e-mail confirming my change over. Is it possible that the change over hasn't taken place even though I'm being billed for the faster package?
Many thanks in advance
on 11-06-2020 11:03 AM
on 11-06-2020 10:16 AM
Thanks for getting in touch.
Speed now absolutely fine - c 70Mb so all good.
If I could just comment - maybe when customers change plan to faster broadband speed they should be made aware that router should be turned off for an hour as I was advised by one of the communuity.
on 09-06-2020 11:44 AM