on 04-02-2020 01:34 PM
I was switched to Faster Fibre under an Openreach upgrade, the go live date was 3rd February, but this morning found out it was live from 1st February.
The Internet connection seemed sluggish on Sunday 2nd and today after the upgrade had fully processed, it still is.
My homepage used to load quickly, but now takes at least 20 to 30 seconds to show.
Earlier today the speeds were 19.9 mbs download and 7.1 mbs upload, roughly half the average advertised at 38 mbs.
I had a web chat with the Tech Team and a call back is due between 2:00 pm and 4:00 pm today to try further options.
In the meantime I looked here and tried the disconnection of the Router for half an hour, after which the speed was only 8.9 mbs and 1.7 mbs, later it was 22.4 mbs and 7.00 mbs, currently it's down slightly to 21.4 mbs and 7.00 mbs. Will the speed increase over time?
Fibre is all well and good, but from the telephone pole to the master socket in the hallway is about 100 foot line or so of copper cable, this is approximately 44 years old. So am I likely to get anywhere near the advertised average speed of 38 mbs?
Anyone have any suggestions or advice?
Answered! Go to Solution.
on 26-02-2020 07:01 AM
I've checked the line test again and it's still clear with the router at the test socket.
Can you run some wired speed tests just so we can confirm if this is only affecting the wireless speeds?
on 25-02-2020 01:08 PM
I've run the tests requested via the TalkTalk Speed Tester, here are the results I got.
12:49 - 17 ms ping, 15.8 Mbps download, 7.5 Mbps upload.
12:54 - 10 ms ping, 19.2 Mbps download, Failed couldn't connect to server.
12:55 - 11 ms ping, 20.4 Mbps download, 7.5 Mbps upload.
13:00 - 11 ms ping, 18.9 Mbps download, 7.4 Mbps upload.
on 25-02-2020 12:31 PM
on 25-02-2020 12:30 PM
Thank you. I've re-run the line test again now and it's now clear. Would it be possible to run another 3 speed tests at the test socket, however could you leave at least a 5 minute gap between each speed test please. Could you also use the TalkTalk Speed Tester so we can see the results.
on 25-02-2020 12:13 PM
Thanks for getting back to me.
I've done as you suggest, taken off the front plate and connected the Router to the socket with an ADSL filter.
If it's any help, I was a short while ago in the middle of a phone conversation when the line went completely dead, including the caller display, then came back again a few seconds later.
That has never happened before.
on 25-02-2020 11:56 AM
Thanks for checking. I've re-run the line test again since your last post and it's now showing a different fault (loop fault) which can sometimes be caused by internal wiring or equipment connected to the line. Would it be possible to connect the router at the test socket so we can run this test again please?
on 25-02-2020 09:39 AM
Thank you for the reply, sorry for my delay in getting back to you, I've been checking things out
There's a dial tone on the telephone and I'm able to make calls out.
Initially when a neighbour tried to phone in, although the display on the phone lit up, there was no sound, pressing the receiver button on the cradle initially made no difference, but then the call suddenly connected.
They retried immediately and this time the phone rang as normal.
A further test call was made 10 minutes or so later, that too was OK and I was able to answer it as normal.
Details on the Service Status page of my account still shows the Internet as disconnecting, with a warning and also against the Line Speed, although it shows today as 39 Mb up from 38 Mb yesterday.
Speed tests today are fairly much the same as always -
09:15 - 11 ms ping, 20.5 Mbps download, 0.0 Mbps upload - possibly due to an update running silently in the background.
09:17 - 18 ms ping, 17.5 Mbps download, 7.5 Mbps upload.
09:25 - 19 ms ping, 19.8 Mbps download, 7.5 Mbps upload
09:37 - 10 ms ping, 21.3 Mbps download, 7.5 Mbps upload
Hope the information helps.
on 25-02-2020 08:21 AM
on 24-02-2020 03:56 PM
Either way things are the same, pages sometimes are slow to load and on my Homepage, Yahoo, if there's a video within the story, there is buffering occasionally, not always.
There is little difference in performance when using WiFi over a wired connection, however, it is not practical to use a wired connection, the master socket being located in the hallway of the house.
The response is much like the speed tests, in that it can vary wildly, whereas when I had Fast Broadband things were much more stable.
on 24-02-2020 03:36 PM
Thanks for your reply.
If you don't check the speed (run speed tests) how is the performance of the connection? Are pages slow to load or do you experience buffering?
Are wired connections any better performance wise?
on 24-02-2020 03:09 PM
Thanks for getting back to me.
I can't say I've noticed any dropping of the connection while I'm online, it's sometimes just very, very slow.
The Service Centre page on my account still shows a '!' in an orange triangle against 'Your Stability' and has done so since just after I was switched to Faster Fibre. I assume that this updates each night at midnight, when the systems checks are performed. Changing the Router over has not altered this warning.
There is also a '!' against 'Your Line Speed' as well, that is puzzling me, the estimated speed is supposed to be between 25 Mb - 40 Mb, the test last night reduced it from 39 Mb when I last checked Friday to 38 Mb, both being near the very top of the range, yet it still shows as a warning, strange.
I would be ecstatic if the speed when doing a line test was anywhere near the supposed average of 38 Mb. Is this 38 Mb the figure at the exchange, or what I should expect to get at my home connection?
Although on a test the old Huawei HG633 hit a download speed of 37.3 Mbps, twice very briefly when connected via a cable, it very quickly dropped to anywhere between 18 Mbps and around 24 Mbps and continues to fluctuate each time a test is done, the lowest speed reading was that obtained today at 13.9 Mbps, using the D-Link Router. The upload speed is reliably constant at 7.5 Mbps to 7.6 Mbps whichever Router is used.
I don't know what else to try, I'm not sufficiently technically confident to alter any Router settings or channels. I see that they are set to automatic, and the IP address to dynamic, whether this has any baring on the problems I don't know.
Any further advice or suggestions would be gratefully received.
on 24-02-2020 02:36 PM
Apologies for the delay.
The line test has not detected any faults however there were re connections on the line but the connection appears to have remained stable since 22/02.
Is the connection still dropping?
on 24-02-2020 10:37 AM
Things haven't improved over the weekend, since connecting the D-Link DSL3782 Router.
The Service Centre function on my account page still shows the Internet is disconnecting and the speed is currently 38 Mb.
a speed test taken this morning at 10:30 shows the following -
11 ms ping, 13.9 Mbps download and 7.5 Mbps upload.
The download speed again is still very erratic and the figure of 13.9 Mbps is the slowest recorded since being switched to Faster Fibre, the upload figure remains constant throughout.
I understand that there is an outstanding fault recorded for my address, any idea of what is happening, or any further suggestions? ,as I have not heard from anyone since last week.
Also, I asked about what I need to do to return the D-Link Router to you, no details were enclosed with it, but have not had a reply on this either.
on 21-02-2020 04:31 PM
As far as I know, all that should be good, but the actual connection into the house comes from a wire from a telephone pole and would be approximately 100 to 120 foot and is roughly 45 years old.
Whether either tested for faults in any connections with that is doubtful, as each time they've called the weather was extremely windy, especially unsuitable for climbing up to do any checks.
I'm just now waiting for one of the OCE's to come back to me with any further suggestions or advice, but the longer this goes on, the less I hear from them.
I wish I hadn't been transferred from Fast Broadband, things might not have been perfect, but it was a lot less hassle.
No doubt I'll have more problems in August when the contract expires and TalkTalk will try to increase the monthly charge as I'm on 'Faster Fibre'.
on 21-02-2020 03:59 PM
Presumably the Openreach engineer has tested the quality of the copper and fibre connections between the exchange, their cabinet and your house? Also, the distance from your house to the cabinet in the street where your telecomms line is connected can affect things too. As I understand it, at 1200 metres from the cabinet (actual cable route, not "as the crow flies"), you're likely to get no more than about 24 Mbps max as a sustained download speed. Any further away, and your max sustainable speed is likely to be slower. Conversely, in order to get around 38Mbps, you should be no further away from the cabinet than about 500 metres.
Can't think of anything else that might help - that's the limit of my knowledge, I'm afraid.
on 21-02-2020 03:44 PM
I've been expecting some sort of reply to my post of this morning, reporting on the state of the Faster Fibre service after trying out the D-Link Router.
I've not heard anything back yet, are you able to suggest anything else which might resolve the problems with the Internet connection dropping and the slower than advertised average speed that I am getting?
on 21-02-2020 12:07 PM
Thanks for the suggestion, the master socket has already been upgraded on my second OpenReach visit, first time they only corrected 'a fault' on the circuit outside.
Having read on a thread elsewhere on the forum about possible problems and faults with the HG633, I was hoping things would improve with the D-Link Router.
At one brief moment when connected via an Ethernet cable and using the HG633 Router, download tests twice hit 37.3 Mbps, it soon went back down to around the 19 Mbps to 22 Mbps, that's why I hoped it was the Router at fault.
I just need to wait now for the next possible solution to be suggested by TalkTalk.
on 21-02-2020 11:48 AM
Don't know if this might help ...
TT switched me from ADSL to fibre recently (their decision, not mine), and I immediately had dropout problems with the new service. When it was running it was so slow and intermittent as to be unusable. TT called out Openreach again and they changed my master socket from the slightly older type (which has one telephone socket outlet requiring a microfilter to plug my router in to), to the very latest type which has two separate outlets - telephone and data - so no external microfilter required (the router plugs straight into the data outlet). The engineer said that sometimes they have had reliability problems with running fibre to the older master sockets. It sounded a bit far fetched, but since they swapped it for a new type master socket, everything now works fine, consistent broadband speeds of around 24Mbps down and 9Mbps up, and low latency (16ms). Suits me fine. Worth a try perhaps?