19-04-2019 11:27 AM - edited 19-04-2019 11:53 AM
My son unplugged the router when doing the hoovering last week. The sync speed dropped to 55Mbps from just over 60 and is still at 55 today.
Would also be good to get the latest firmware, I'm on SG4K10001E00t
on 11-06-2019 09:07 AM
Your speed is within the predicted range for your line so there's not really much that we can do as we can't raise this as a fault to Openreach for investigation.
on 10-06-2019 07:12 AM
on 20-05-2019 02:56 PM
on 20-05-2019 08:14 AM
on 25-04-2019 07:22 AM
Thanks, the speeds look ok based upon the sync speed. Our Network Team have also advised that the speeds look ok. Just to confirm, are you experiencing any issues with the performance of the connection?
on 24-04-2019 11:11 AM
on 24-04-2019 06:34 AM
Thanks for your reply.
I've escalated this fault over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.
on 22-04-2019 01:26 PM
I'm sorry to hear this.
Is the router connected at the test socket? Once I've confirmed this then I can raise this over to our Network Team for investigation.
on 22-04-2019 07:04 AM
on 19-04-2019 01:03 PM
I've updated the firmware for you now.
Turn the router off for 30 minutes to clear the current session, then turn back on and we can see if the DLM profile increases over the weekend.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE