on 02-05-2021 08:42 AM
My router syn speed at the moment is showing
Download 32.4 mbps
Up 7.2 mbps
I should be getting min 35mbps
I know we have a slight fault somewhere as we have had several Bt engineers out over the time we have been with talktalk. The last one that came in April tested every thing we were getting an average speed of 40mbps but the router was allowing that through. It was showing at that time
Download 30.0 mbps
Up 6.2 mbps
He resynced the line and we started to receive the full 40mbps great or so I thought.
It seems the router keeps resetting the connection time after several hours without us touching it, i could not tell you if the light goes out or not.
I didn't think it was supposed to do this and may be contributing to this problem.
I Don't want to go through all the hassle of talking over the phone and be told there's a problem test the socket etc have an engineer call, cant find fault resyn line speed back to normal.
In short this only seemed to become more of a frequent problem when we started using the new super router.
Any one else having this kind of issue
on 09-06-2021 02:34 PM
I will add the tracking number to your account, so you should not be charged, however if the charge appears post back here and I will take care of it.
on 07-06-2021 08:59 AM
sorry about delay in posting back to you, but every thing seems to be ok and working fine so that's fantastic, however i received an email from talktalk on 3/6/2021 about how to avoid paying £50 pound.by returning by 23/6/2021.
if you have already sent ignore and we will let you know when we've receive it.
The thing that is worrying me is that i posted it back on the 17/05/21 at 13:17
according to my receipt so i would have thought they would have got by now and not sent the E-mail.
If there is anything you can do before i'm charged would you let me know.
on 10-05-2021 07:50 AM
I have ordered you a different make and model of router for testing, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
on 08-05-2021 01:21 PM
Engineer been found no faults however yesterday only my phone could connect via WiFi phoned tt tech team they couldn't understand and wanted to do the tests again and possibly send an eng. Seen as one has just been done I suggested a new router different make as I thought this might help. They couldn't authorise this also asked to speak to someone in England as she wasn't listening and just wanted to do the tests again. I thanked her and terminated the call and decided to try here
on 04-05-2021 01:26 PM
Thanks for your reply.
I can see that this fault has been raised to Openreach to be investigated by a line engineer.
We should receive further updates from Openreach within the next 48hrs.
on 04-05-2021 10:48 AM
Hello hope this helps
Serial NumberHardware VersionSoftware VersionGUI VersionSystem Up TimeMAC Address
on 04-05-2021 09:37 AM