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System reset due to kernel panic, Terminal:OTHER

ez9285
First Timer
Message 3 of 3

Getting this error every day (router obviously crashing). Sometimes several times a day. Live support have been utterly unhelpful. Perhaps things will be better here?

 

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

 

Device Type:DG8041W
Description:EchoLife DG8041W Home Gateway
  
Hardware Version:I.1.01
Software Version:v1.05t
0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi ez9285

 

Apologies for this.

 

I've made a change to the firmware on the router, please can you monitor the connection over the next few days and let us know how it compares?

 

Thanks

 

Debbie

Skynet_TX
Community Star
Message 2 of 3

Hi @ez9285,

 

This is a known issue, the staff here on the community will be able to push out firmware version 1.06t to your router, and that should resolve the problem for you.

 

They will hopefully be able to respond to this post tomorrow to help.