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Talk Talk Speed Issues

Bayleyvilla
Conversation Starter
Message 66 of 66

Its been a tiresome day with speed issues especially when the agent ends the chat when i am trying to assist in resolving a problem.  

Bayleyvilla_0-1598367439673.png

I think this constitutes a problem.

The connection has been ropey since around 09:45 / 10:00 this morning ( 25/08/2020 )

Placed a speed test on the line to run every 5 or 10 minutes here is the link for the results ( link is dynamic so if you refresh the page it will update )

 https://testmy.net/stats/?t=u&l=1000&q=Bayleyvilla&f=1

So if anyone from Talk Talk want to pick this up and run with it please be my guest.

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65 REPLIES 65

Message 1 of 66

Hi Bayleyvilla

 

Thanks for confirming your details.

 

The predicted speed range is showing between 73 and 57mb, with a guaranteed minimum speed of 51.4mb.

 

Your line is currently in sync at 56.1mb

 

Thanks

 

Debbie

Message 2 of 66

Hi Bayleyvilla

 

I'm just sending you a Private Message to confirm some details so I can confirm the speed range for your line.

 

Thanks

 

Debbie

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Message 3 of 66

Greetings Michelle.

 

is there any noise on the voice service?

There is noise on the voice service, It is random and not weather dependent.

 

If the speed is within the predicted range then we wouldn't be able to guarantee if an engineer would be able to increase the speed any further.

What is the predicted range ??

I believe the sync rate is 65 Mbs

Your guaranteed minimum is 55 Mbs

Your website says i am receiving 55 / 56 Mbs ( just above your bare minimum )

Todays Speed Test ( through Talk Talk website )

 
 

21-10-20.png

 The ping rate is running at 28ms.

There is some buffering occurring on interactive TV ( hard wired not wireless )

Again Random and not weather dependent

 

Todays Line Stats

Line Stats 21-10-20.png

 

Here is an image of previous result

After.png

 And the ping rate was 10ms

During this period the was no buffering no connection issues

Both up and down were showing the profile as Fast ( not Interleave )

 

Please advise where do we go from here.

 

 

 

 

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Michelle-TalkTalk
Support Team
Message 4 of 66

Hi Bayleyvilla,

 

In regards to the interference which you have mentioned, is there any noise on the voice service? If the speed is within the predicted range then we wouldn't be able to guarantee if an engineer would be able to increase the speed any further.

 

Thanks

 

Message 5 of 66

Speed Test ( through Talk Talk ) 19/10/2020  at  16:45

Bayleyvilla_0-1603122224766.png

Still showing connection is on interleave

Bayleyvilla_1-1603122264780.png

 

You are delivering only just above the Guaranteed level by 1MB

 
 
 
 
 

123456.png

The connection appears to be getting more consistent with its speeds

which probably means the random interference is at a minimum at the moment

 https://testmy.net/stats/?t=u&l=1000&q=Bayleyvilla&f=1

 

The interference really needs to be investigated by Openreach as it is external to the premises and beyond my control 

 

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Michelle-TalkTalk
Support Team
Message 6 of 66

Hi,

 

I'm sorry for the delay in getting back to you. I've re-run the line test now which is clear and the connection looks stable and the sync speed also looks consistent. How has your connection been?

 

Thanks

 

Message 7 of 66

OK. so I posted back as requested yesterday.

 

How about the retests on the line.

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Message 8 of 66

Speed Test ( through Talk Talk ) 15/10/2020  at 14:51

Bayleyvilla_0-1602769857814.png

 

Please run your line tests again

 

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Michelle-TalkTalk
Support Team
Message 9 of 66

Hi Bayleyvilla,

 

Ok, would it be possible to post back here in 7 days and we can re-check the connection stats again and run some more tests on the line?

 

Thanks

 

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Message 10 of 66

Greetings Debbie.

Thanks for your reply.

Please continue to monitor the line for the next 7 to 10 days,

after 7 days perform a line test at 3 random points in time to see if there is excessive voltage on the line.

if all shows clear then the DLM may require resetting.

Our test also reported excessive voltage on the line ( this test was performed on a line with no far end connection IE: we disconnected everything back to the incoming Openreach Drop10 cable so it is exterior to the building ) the excessive voltage seems to have no weather dependencies so is totally random, perhaps Openreach need to perform tests on the line to see if they can ascertain the cause of the problem.

 

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Message 11 of 66

Hi Bayleyvilla

 

Apologies for this.

 

I've checked the connection stats and your line is in sync at 56.1mb. There are still re connection showing on the line.

 

Would you like me to arrange an engineer visit to reset DLM? as we have no control over DLM/profiles.

 

Thanks

 

Debbie

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Message 12 of 66

The sync speed was very stable during the speed below:

After.png

And had started to return to this speed following an outage caused by industrial equipment being used in very close proximity to the overhead lines 11/09/2020.

 

This latest change in line performance started on the 01/10/2020

Looks like there was some for of outage in the early hours of the 01/10/2020.

The connection remained up but the negotiation seemed to fail.

However the DLM viewed this i do not know but it has instigated  Interleave Up and Down

 

Speed Test ( through Talk Talk ) 05/10/2020  at  09:30

 

ice_screenshot_20201005-093432.png

 

ice_screenshot_20201005-093727.png

Please request Openreach to reset the profile back to fast.

as the line performs well on this setting and ping is reduced to 9 to 10 ms

as opposed to 27 to 43 ms.

 

As you may see there was an extended period of disconnection on the 04/10/2020.

This was planned as all the internal telephone wiring was checked for  all forms of interference. This had to be done over the weekend as that is the only time i have access to the test equipment. The results all show clear. there was some voltage fluctuation but this was isolated to the incoming Openreach cable.

My conclusions are that the internal wiring on the premises is clear and clean, The intermittent fault that appears to effect the line speed and stability is external to the premises and beyond my control.

 

 

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Michelle-TalkTalk
Support Team
Message 13 of 66

Hi Bayleyvilla,

 

I'm sorry for the delay in getting back to you. I've re-run the line test again now which is clear. I can see that when the sync speed increased and shortly after the connection looked very unstable, the sync speed then dropped again and the connection stabilised. Was the connection previously stable at the higher speeds before the speed dropped?

 

Thanks

 

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Message 14 of 66

Well that was short lived.

Looks like there was some for of outage in the early hours of the 01/10/2020.

The connection remained up but the negotiation seemed to fail.

However the DLM viewed this it has instigated  Interleave Up and Down( NOT HAPPY )

 

Speed Test ( through Talk Talk ) 02/10/2020  at  10:10

Bayleyvilla_0-1601629943591.png

Router Readings

Bayleyvilla_1-1601629972271.png

If there is an intermittent fault then it needs to be found and sorted.

I have to deal with some 70 plus Talk Talk connections ( all work perfectly )

It is quite saddening that my own connection performs the worst of all.

 

We don't have any problems with the Talk Talk Business connection at the Office

Profile 80 / 20     Actual 79.9 / 19.9

Permanent fast profile, and the line has more crosstalk than my home connection.

 

 

 

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Michelle-TalkTalk
Support Team
Message 15 of 66

Hi Bayleyvilla,

 

Thanks for the update 🙂

 

Thanks

 

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Message 16 of 66

Speed Test ( through Talk Talk ) 01/10/2020  at  15:36

Finally not far to go now.

Bayleyvilla_0-1601562895960.png

 

Message 17 of 66

Thanks for the update 🙂

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Message 18 of 66

Getting Better

Speed Test ( through Talk Talk ) 01/10/2020  at  07:50

Bayleyvilla_0-1601535040010.png

Looking Good

Bayleyvilla_1-1601535094583.png

 

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Message 19 of 66

Thanks for posting the speed test results and router stats 🙂 

Chris

Message 20 of 66

Speed Test ( through Talk Talk ) 29/09/2020  at  10:15

Not quite there yet but hopeful for increase over the next few days

Bayleyvilla_0-1601370850098.png

This is what we are looking for, maybe a bit better

After.png

 Lets have the full potential from the line.

    Probably 64.0Mbps  /  18.5Mbps 

    Who knows, probably not worth pushing for.

    With allowance for crosstalk about right.

 

Router reports line Statistics as:

Bayleyvilla_1-1601370933020.png

 

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