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Talk Talk Speed Issues

Bayleyvilla
Conversation Starter
Message 66 of 66

Its been a tiresome day with speed issues especially when the agent ends the chat when i am trying to assist in resolving a problem.  

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I think this constitutes a problem.

The connection has been ropey since around 09:45 / 10:00 this morning ( 25/08/2020 )

Placed a speed test on the line to run every 5 or 10 minutes here is the link for the results ( link is dynamic so if you refresh the page it will update )

 https://testmy.net/stats/?t=u&l=1000&q=Bayleyvilla&f=1

So if anyone from Talk Talk want to pick this up and run with it please be my guest.

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65 REPLIES 65

Message 21 of 66

Hi Bayleyvilla,

 

DLM moved you to a different profile in the early hours of this morning, your sync speed is now 63.0Mbps and error protection is off


Chris

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Message 22 of 66

Speed Test ( through Talk Talk ) 28/09/2020  at  08:17

 
 

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 OK Talk Talk time for action.

Please place a request with Openreach to reset the connection.

I would like my connection back to where it was please.

Please see previous connection below.

After.png

 

Talk Talk 59.png

 

 

 

 

 

 

 

 

 

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Message 23 of 66

This is where we need to be

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Message 24 of 66

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Message 25 of 66

Speed Test ( through Talk Talk ) 26/09/2020  at  00:27

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Michelle-TalkTalk
Support Team
Message 26 of 66

Hi Bayleyvilla,

 

Ok thank you for the update and please let us know if there is no change over the weekend.

 

Thanks

 

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Message 27 of 66

Based on these figures i am expecting the Downstream profile to switch to Fast at any time in the next 48 hours, failing that it may be stuck and need resetting by Openreach.

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Also expecting the speed to return to

After.png

 Or just slightly better.

 

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Message 28 of 66

Speed Test ( through Talk Talk ) 24/09/2020  at  09:22

 

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Message 29 of 66

Speed Test ( through Talk Talk ) 23/09/2020  at  09:42

 

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Message 30 of 66

Thanks for the update 


Chris

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Message 31 of 66

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Message 32 of 66

Hi Bayleyvilla,

 

Thanks for the update. Current sync speed is 56.7Mbps 

 

Chris

Message 33 of 66

Speed Test ( through Talk Talk ) 21/09/2020  at  12:58

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Message 34 of 66

Speed Test ( through Talk Talk ) 20/09/2020  at  09:08

 

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Message 35 of 66

Speed Test ( through Talk Talk ) following 7 hour shutdown to refresh the session.

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Message 36 of 66

Ok Karl thanks for your reply.

So here is where we will go with this.

At present Interleave is on, there are no faults on the line and the line quality is good.

Over the next 10 to 14 days if the DLM fails to return the line to Fast then we will assume that the profile is stuck, as it wont return to fast.

This I believe has happened before when around about the 7th of this month I requested a reset, whether this was done or not I do not know, your records on this would be better than mine, but overnight the line mode went from interleave to fast where it sat quite happily for days Performing well at around 59mb

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until the interruption from industrial tools.

As mentioned previously by Talk Talk if that fault had gone then the line would revert back to where it was.

This has failed to happen and the connection remains choppy.

This information is taken from my preferred speed test which is totally external to Talk Talk

 https://testmy.net/stats/?t=u&l=1000&q=Bayleyvilla&f=1

As stated before probably not recognised by Talk Talk but still an indication of events.

The voltage on the line that you found is external to the premises so beyond my control so will have to be addressed by your supplier Openreach.

I will continue t monitor the line and post results here.

 

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Message 37 of 66

Hi

 

We have no control over the DLM settings and these will change automatically based on any line conditions.

 

If a profile setting where 'stuck', so for example if the profile level was set at 50mb and refused to increase then we would log to an Openreach engineer to reset and allow this to increase back to 80mb.

 

We have no control over the chosen profile settings, or whether interleaving is applied and this cannot be changed.

 

Thanks  

 

Karl. 

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Message 38 of 66

8 Days ago Fantastic connection

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Now 

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Why cant i go back to the Fast mode ( so much better )

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Message 39 of 66

So where has this speed gone

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Message 40 of 66

Speed test just taken on Talk Talk

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