on 25-08-2020 04:05 PM
Its been a tiresome day with speed issues especially when the agent ends the chat when i am trying to assist in resolving a problem.
I think this constitutes a problem.
The connection has been ropey since around 09:45 / 10:00 this morning ( 25/08/2020 )
Placed a speed test on the line to run every 5 or 10 minutes here is the link for the results ( link is dynamic so if you refresh the page it will update )
So if anyone from Talk Talk want to pick this up and run with it please be my guest.
on 29-09-2020 09:54 AM
on 28-09-2020 08:29 AM
Speed Test ( through Talk Talk ) 28/09/2020 at 08:17
OK Talk Talk time for action.
Please place a request with Openreach to reset the connection.
I would like my connection back to where it was please.
Please see previous connection below.
on 25-09-2020 08:18 AM
on 24-09-2020 09:53 AM
Based on these figures i am expecting the Downstream profile to switch to Fast at any time in the next 48 hours, failing that it may be stuck and need resetting by Openreach.
Also expecting the speed to return to
Or just slightly better.
on 22-09-2020 10:56 AM
on 18-09-2020 04:52 PM
Ok Karl thanks for your reply.
So here is where we will go with this.
At present Interleave is on, there are no faults on the line and the line quality is good.
Over the next 10 to 14 days if the DLM fails to return the line to Fast then we will assume that the profile is stuck, as it wont return to fast.
This I believe has happened before when around about the 7th of this month I requested a reset, whether this was done or not I do not know, your records on this would be better than mine, but overnight the line mode went from interleave to fast where it sat quite happily for days Performing well at around 59mb
until the interruption from industrial tools.
As mentioned previously by Talk Talk if that fault had gone then the line would revert back to where it was.
This has failed to happen and the connection remains choppy.
This information is taken from my preferred speed test which is totally external to Talk Talk
As stated before probably not recognised by Talk Talk but still an indication of events.
The voltage on the line that you found is external to the premises so beyond my control so will have to be addressed by your supplier Openreach.
I will continue t monitor the line and post results here.
on 18-09-2020 04:11 PM
We have no control over the DLM settings and these will change automatically based on any line conditions.
If a profile setting where 'stuck', so for example if the profile level was set at 50mb and refused to increase then we would log to an Openreach engineer to reset and allow this to increase back to 80mb.
We have no control over the chosen profile settings, or whether interleaving is applied and this cannot be changed.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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