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Talk Talk Speed Issues

Bayleyvilla
Conversation Starter
Message 66 of 66

Its been a tiresome day with speed issues especially when the agent ends the chat when i am trying to assist in resolving a problem.  

Bayleyvilla_0-1598367439673.png

I think this constitutes a problem.

The connection has been ropey since around 09:45 / 10:00 this morning ( 25/08/2020 )

Placed a speed test on the line to run every 5 or 10 minutes here is the link for the results ( link is dynamic so if you refresh the page it will update )

 https://testmy.net/stats/?t=u&l=1000&q=Bayleyvilla&f=1

So if anyone from Talk Talk want to pick this up and run with it please be my guest.

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65 REPLIES 65

Message 41 of 66

Hi

 

Both tests are clear and passing.

 

The sync speed is still showing at 56mb, estimated should be 57+ s just below estimated.

 

The profile is still set at 80/20.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 42 of 66

All Back in Place

Please Retest

 

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Message 43 of 66

Hi

 

Both tests are passing now and all clear.  Pop the equipment back and we can retest.  The profile is not the issue, this is set at 80mb so is not limiting the speeds.

 

If the speeds do not improve when back in the usual position, and tests are clear, then the next option is to arrange an engineer.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 44 of 66

Bayleyvilla_0-1600436325052.png

 

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Message 45 of 66

Is it not possible to reset the connection back to Fast instead of interleave, everything was fine on Fast until tree surgeons cut the tops out of the trees adjacent to the phone lines there chain saw caused excessive noise on the line to the point it became impossible to use the phone to make a call. The interference disappeared the same time as the tree surgeons.

The router is now on the master socket please conduct your tests quickly as we have no phones in the house 

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Message 46 of 66

Hi

 

The profile is correctly set as 80/20, not a profile issue.

 

Tam test is showing a loop fault, and a copper test is showing :  There is too much voltage on the line, usually caused by two lines touching each other. 

 

So both tests are picking up a loop / voltage increase.

 

I would advise testing with another router / filter at the test socket directly, and we can re-run these 2 tests to see if the loop fault is stil present.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 47 of 66

17/09/2020  at  18:26

Bayleyvilla_0-1600363669974.png

OK things have not improved.

Please ask Openreach to perform a full reset on the line profile.

Upstream and Downstream reset to Fast please. 

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Message 48 of 66

17/09/2020  at  12:03

Bayleyvilla_0-1600340647419.png

 

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Message 49 of 66

17/09/2020  at  08:26

Bayleyvilla_0-1600327606670.png

Still not back to its original speed

After.png

 I don't believe that this is going to improve over the course of today.

Talk Talk can you please send a request to Openreach to reset the profile on the connection and return both downstream and upstream to the fast profile.

Here is the profile at present.

Bayleyvilla_1-1600327966014.png

This is how the profile used to be

Bayleyvilla_2-1600328059788.png

In answer to your question.

I have not tried any other routers as the router in use is perfectly capable of performing all the needs of a FTTC connection. It is an approved Openreach router.

( Draytek 2862 / Firmware 3.9.4.1_BT )

As explained earlier in the post the numerous disconnects over a short period of time were caused by tree contractors using a chainsaw adjacent to the Drop 10 overhead lines. The interference was so great that it was audible during phone conversations.

As they have finished there works on the same day the interference like them has gone and i see no reason why the DLM will not return to the Fast profile. It possibly requires some assistance from Openreach, thus my request that Talk Talk request a reset on the profile. 

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Michelle-TalkTalk
Support Team
Message 50 of 66

Hi Bayleyvilla,

 

Thanks for the update. Can I just confirm, have you tested with both a Huawei and a Sagemcom wifi hub? Would you mind confirming which router is currently connected as I can't see this at the moment?

 

Thanks

 

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Message 51 of 66

16/09/2020 at 08:42

Bayleyvilla_0-1600242174340.png

 

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Message 52 of 66

Today I have turned off the router for 60 minutes this should have reset the session.

then wait 30 minutes then run a talk talk speed test.

Bayleyvilla_0-1600181821535.png

 

This is still falling short of the previous speeds of

Bayleyvilla_1-1600181821540.png

This may also be below your guaranteed minimum speed ??

So Talk Talk wait 48 Hrs ( 16:00hrs Thursday ) I will post continued speed test updates and if no improvement back to

Bayleyvilla_2-1600181821543.png

 

Please arrange for Openreach to reset the profile as it is still on Interleave

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Michelle-TalkTalk
Support Team
Message 53 of 66

Hi Bayleyvilla,

 

I'm sorry for the delay. The connection now looks stable for the last 48hrs so hopefully DLM will now start to increase the speed. If there is no increase then the next step would be to arrange an engineer visit as they would reset DLM as part of a fault investigation.

 

Thanks

 

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Message 54 of 66

Well what a surprise, no changes here despite the comment that the DLM will return thins back to how they were, here is my speed test measured from an external test ( not Talk Talk ) https://testmy.net/stats/?t=u&l=1000&q=Bayleyvilla&f=1 as mentioned before this test is dynamic and refreshes every time it is opened.

Looks like a request to Talk Talk for them to request Openreach to reset the profile on the line is appropriate, next 24 hours will tell.

Before anybody comes back an says do this do that they have all been done, the only thing i cant do at the moment is to disconnect for 30 minutes or so to refresh the session.

Most of the time the connection performs well ( line profile below what i would expect ) but ok. My biggest concern is that when there is a potential problem it takes far to long to resolve, perhaps Talk Talk have so many problems they don't have enough fixers to go round who knows.

Talk Talk if you are looking at this this is what i am expecting from this line.

After.png

 This is taken from your own speed test.

Still slightly below my anticipated speed for the line but workable.

 

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Message 55 of 66

Greetings

I will be more than happy if the DLM restores the profile as shown below.

After.png

As this is quite close to the expected speed that i would expect from this line.

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Message 56 of 66

Hi

 

Yep, industrial equipment near a line will cause interference.

 

If this has stopped, DLM should restore the profile settings over 24hrs.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 57 of 66

Greetings Debbie.

The connection is now stable.

The problem I believe was caused by excessive RF ( a chain saw ) being used about 2 to 3 feet away from the overhead phone lines, the interference could be heard on the line during a phone call, when the tree surgeons finished the line noise went away, but it had caused numerous disconnects. This I believe has caused the DLM to instigate the Interleave profile.    

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Message 58 of 66

Hi Bayleyvilla

 

I'm really sorry to hear this.

 

I've checked the connection stats and I can see a high number of re connections on the line.

 

Is the connection still dropping at the moment?

 

Thanks

 

Debbie

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Message 59 of 66

Following on to this matter it appears that the profile was reset, this produced favourable results as the speed and throughput improved.

At this point I still maintain the line is not reaching full potential.

So, its time to further, out comes the Spectrum Analyser, well what a surprise the line is not as clean as I was led to believe.

 Let’s take care of my side where the Openreach cable enters the building

  Add a BT80A to the end of the drop10 which enters into the building via the attic.

Change the BT provided internal cabling from the entry point to the master socket, cable used Cat6 FTP Solid PE External 100% copper ( Grounded at entry point only )

Change the router lead ( the lead from the master socket to the router )

Cat6 shielded and filtered rj45 to rj11

 

Shut down the router for 1 hour to release the session

 

Below see the before and after results

 

BEFORE

 
 

Before.png

AFTER

After.png

As we can see a vast improvement in the speed and the connection is also very stable.

 

This connection is now extremely close to what I would expect from this line and properly not worth chasing for the difference.

 

After all this work and the success it gave disappointment soon returned, the house next door had the tree surgeons in for the day, it appears that when they were working next to the overhead telephone lines there chain saw produced an unacceptable level of RF this was noticeable during telephone conversations and some point later being informed by my good Lady that the internet has been going off and for some hours attribute the disconnections to this.

 

Bottom line because of disconnections beyond my control the DLM has chosen to reprofile the line to interleave.

 

Please request Openreach to reset the profile on the line to restore the fast profile.

Downstream            

Upstream                

63324

Kbps

20000

Kbps

63632

Kbps

20384

Kbps

Fast

Fast

1

1

2. 8

dB

3. 0

dB

 

Many Thanks

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Message 60 of 66

Hi Bayleyvilla,

 

I've replied to your PM

Thanks

Chris

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