on 25-08-2020 04:05 PM
Its been a tiresome day with speed issues especially when the agent ends the chat when i am trying to assist in resolving a problem.
I think this constitutes a problem.
The connection has been ropey since around 09:45 / 10:00 this morning ( 25/08/2020 )
Placed a speed test on the line to run every 5 or 10 minutes here is the link for the results ( link is dynamic so if you refresh the page it will update )
So if anyone from Talk Talk want to pick this up and run with it please be my guest.
on 31-08-2020 06:14 AM
on 27-08-2020 10:31 AM
Yes i do have a master socket with a test socket. I have been using it from 10:45 on the 25/08/2020.
Early this morning 00:45 i powered down the router and reinstated it at about 06:21 ( approximately six and a half hours )
The problem remains the same, although Talk Talk may argue that the speed test that I use is probably not recognised for there purposes it is still repesentive of a problem with the speed the test will run for 7 days it is dynamic so the link can be refreshed.
Speed tests taken with Talk Talk speed test
Bit slow I think.
Link to my speed test https://testmy.net/stats/?t=u&l=1000&q=Bayleyvilla&f=1
Please sort this out, there are no problems within the premises the master socket is the latest addition G Fast socket and the cabling is in better than good condition.
Perhaps a request to Openreach to reset the profile may be in order as the DLM had placed the download on interleave ( 789 ) which shows very little errors but the upload remains on fast showing significant errors.
Please provide me with a copy of the Guaranteed minimum speed details from the email following contract renewal or point me to the part of my account where i can find this.
on 27-08-2020 09:11 AM
Ok thanks for the update. Does your master socket have a test socket? If it does then would it be possible to connect the router at the test socket so we can re-check to see if DLM makes any changes to the sync speed please?
on 26-08-2020 11:39 AM
Numerous tests were performed before even contacting Talk Talk, the router was replaced as i always keep a spare. the speeds started to become more stable around 16:45 on the 25/08/2020 and as of the 26/08/2020 at 10:15 are now running between ( 42.36 D 14.79 U ) and ( 51.44 D 17.08 U ) Mbps.
This is an improvement but still below previous recorded speeds.
I do not believe that the line ( tested by Openreach and commented as good ) has ever reached its full potential, the profile I believe should be 80/20 but is recorded at 62+/19+ attainable rate. With the line classed as good and the distance from the cabinet 240m i would expect a service of 78Mbps allowing for some cross talk 15% i would be looking for a down speed of 66+Mbps. Talk Talk speed test is recording 50.7Mbps regardless of my estimates is this not below your minimum promised level of service.
on 26-08-2020 09:38 AM
I'm sorry to hear this. I've run a test on the line which hasn't detected a fault and the sync speed looks consistent at the moment? Have you tried switching the router off for a full 30 minutes and then retested the speed again as this will reset the current session and can often increase the throughput speed.