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TalkTalk Wi-Fi Hub new Firmware SG4K100136 degraded performance

norbo
Conversation Starter

‎10-05-2022 01:04 PM - edited ‎10-05-2022 01:05 PM

Message 8 of 8

Hi

I am getting a bad ping since router has been upgraded two days ago.

I heavily relay on latency with real team streaming media with servers spread across europe and before the upgrade I was getting a very low and steady ping as low as 4ms, now ping has jumped to 9-16ms with some packet loss also, this is not good for me. Can we please rollback the firmware to previous version asap?

Thanks

Labels:
7 REPLIES 7

Karl-TalkTalk
Support Team
In response to norbo

on ‎17-05-2022 06:48 AM

Message 1 of 8

Hi

 

Thanks for letting us know.

 

Regards,
 

Karl. 

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norbo
Conversation Starter
In response to Debbie-TalkTalk

on ‎16-05-2022 09:35 PM

Message 2 of 8

Hi Debbie, just took me sometime and also wanted to make sure as I had some mixed results but I can say that the rollback has resolved the issue.

Thanks

Debbie-TalkTalk
Support Team
In response to norbo

on ‎11-05-2022 12:15 PM

Message 3 of 8

Hi norbo

 

No problem, please let us know how you get on.

 

Thanks

 

Debbie 🙂

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norbo
Conversation Starter
In response to Debbie-TalkTalk

on ‎11-05-2022 12:10 PM

Message 4 of 8

Hi Debbie, ping is okay but will be testing real time streaming media later on today as it became all sounding burbled because of the issue. Thanks for rolling back in the meantime.

Debbie-TalkTalk
Support Team
In response to norbo

on ‎11-05-2022 07:01 AM

Message 5 of 8

Hi norbo

 

Sorry for the delay.

 

I've made the change to the firmware, please can you retest?

 

Thanks

 

Debbie

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norbo
Conversation Starter

on ‎10-05-2022 02:53 PM

Message 6 of 8

Hi Debbie

Yes please, I mean I think any previous version should be fine as I never had this issue since I started to use Fibre.

Do you know if this is overnight?

Thanks

norbo

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Debbie-TalkTalk
Support Team

on ‎10-05-2022 01:15 PM

Message 7 of 8

Hi norbo

 

I can try a different firmware but it wont be the 2816 version. Would you like me to arrange this?

 

Thanks

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