on 09-03-2019 01:19 PM
Hi, I placed a new order on 2nd March for fibre with fibre speed boost. I received an order confirmation email. When I log in to my account it states that you have my order and are confirming a few things like delivery date, go live date etc and you will update me soon. It has been like this since I placed the order so I firstly contacted you by chat and they couldn't find my order and didn't really want to help so I telephoned and the lady was very helpful but still couldn't find my order. I have an order because it shows in my account so I can't understand why customer services can't see my order. Please can someone on here see if they can look into this?
16-03-2019 02:51 PM - edited 16-03-2019 02:54 PM
Hi @Arne-TalkTalkHave you managed to find out anything about my order? I have been in touch with TalkTalk again to try and resolve the order issue but again I haven't got a any where, customer services don't want to help at all, I can't even place a new order because the ordering system says there is an order in place
on 13-03-2019 07:51 AM
on 13-03-2019 07:35 AM
on 11-03-2019 02:01 PM
You are not being very helpful trying to second-guess what has gone wrong with a customer order, especially as you do not have access to the TT system.
By all means chip in with technical advice, but leave the real investigative stuff to the OCEs.
on 11-03-2019 12:55 PM
on 11-03-2019 12:42 PM
on 11-03-2019 12:38 PM
on 11-03-2019 12:31 PM
09-03-2019 01:45 PM - edited 09-03-2019 01:47 PM
InMany reasons mick
U need to cancel the old broudband and ask about the line as the line might be unavailable for a provider to take so make sure u ask about setting up the line
Your card might be invalid or they might not like your credit history check go see if the. Purchase went through with your bank provider
Did u accept. The terms and conditions as there are multiple times u need to do that
on 09-03-2019 01:38 PM
If you would like the online support team to look into this for you make sure that your personal details including the order number are complete on your community profile here so that they can link your forum identity with your account and then give them until early next week to respond.
09-03-2019 01:30 PM - edited 09-03-2019 01:41 PM
If u already hv a modem(talktalk) it automaticlly increase the cap on your speed to the required if it is a compatible box
Ps by what u said If sounds like it has placed the upgrade order and it has gone through after two days the time it is takes to change your modem to the upgrade
Or it failed becuase of your credit/debit
Ps:I don't work for. Talktalk I'm a customer
What speed did u upgrade too if u can remember how many mb/s then check at
fast. Com your speed and see if its the paid for speed/upgrade
BTW the speed boost is an add on (extra) which will be charged on top of the normal price
To conclude they probley increased your speed limit cap
Ps:the order might of failed becuase fibre might not. Not be available in your area u live in
Ps please leave a like if this helps as I'm a customer who doesn't get paid to help but I do it anyways tks