on 03-11-2020 08:44 AM
My Talktalk router hub (Sagemcom) started playing up 48 hours ago with intermittent drop outs and very poor line speed. An external test showed that there was no line fault.
I replaced the Talktalk hub with my previous router yesterday and since then it has worked fine with no drop outs and full line speed.
I have only had the talktalk hub for just over 6 months with no issues up until now. How do I go about getting a relacement?
on 06-11-2020 12:28 PM
Thanks for your reply.
I've requested that the TalkTalk engineer visit is cancelled.
Please let us know how you get on following the Openreach engineer visit.
on 06-11-2020 11:42 AM
Thanks for confirming your details.
The Openreach engineer visit has been arranged for tomorrow 07/11 AM (8am - 1pm)
Would you like me to cancel the TalkTalk engineer visit?
on 06-11-2020 11:04 AM
on 06-11-2020 10:24 AM
Apologies for this.
The line test is detecting a possible fault and Openreach are requesting that we arrange an engineer visit to the property.
Is the router currently connected at the test socket?
on 06-11-2020 09:49 AM
It wasn't the router. Open Reach engineer came out 2 day's ago and thought he had fixed the line fault but it has got worse and I now have no outside telephone line. I can't access the chat line either as the line test keeps throwing me back to the start and asking for my mobile. There must be a easier way of contacting talk talk.
on 05-11-2020 12:16 PM