Talktalk Router intermittent drop out

[Buzzfly]

Hi,

My Talktalk router hub (Sagemcom) started playing up 48 hours ago with intermittent drop outs and very poor line speed. An external test showed that there was no line fault.

I replaced the Talktalk hub with my previous router yesterday and since then it has worked fine with no drop outs and full line speed.

I have only had the talktalk hub for just over 6 months with no issues up until now. How do I go about getting a relacement?

[Debbie-TalkTalk]

Hi Buzzfly

Thanks for your reply.

I've requested that the TalkTalk engineer visit is cancelled.

Please let us know how you get on following the Openreach engineer visit.

Thanks

Debbie

[Buzzfly]

Hi Debbie,

Please cancel the Talktalk Engineer visit planned for Monday.

Thanks

[Debbie-TalkTalk]

Hi Buzzfly

Thanks for confirming your details.

The Openreach engineer visit has been arranged for tomorrow 07/11 AM (8am - 1pm)

Would you like me to cancel the TalkTalk engineer visit?

Thanks

Debbie

[Buzzfly]

Ok thanks

[Debbie-TalkTalk]

Hi Buzzfly

I'm just sending you a Private Message to confirm some details so we can arrange an engineer visit.

Thanks

Debbie

[Buzzfly]

Hi Debbie,

Yes the router is currently connected

[Debbie-TalkTalk]

Hi Buzzfly

Apologies for this.

The line test is detecting a possible fault and Openreach are requesting that we arrange an engineer visit to the property.

Is the router currently connected at the test socket?

Thanks

Debbie

[Buzzfly]

It wasn't the router. Open Reach engineer came out 2 day's ago and thought he had fixed the line fault but it has got worse and I now have no outside telephone line. I can't access the chat line either as the line test keeps throwing me back to the start and asking for my mobile. There must be a easier way of contacting talk talk.

[Debbie-TalkTalk]

Hi Buzzfly

Please let us know how the connection compares with the replacement router.

Thanks

Debbie

[Buzzfly]

All sorted for now. New router on its way.