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Talktalk Router intermittent drop out

Buzzfly
Popular Poster
Message 11 of 11

Hi,

My Talktalk router hub (Sagemcom) started playing up 48 hours ago with intermittent drop outs and very poor line speed. An external test showed that there was no line fault.

I replaced the Talktalk hub with my previous router yesterday and since then it has worked fine with no drop outs and full line speed.

I have only had the talktalk hub for just over 6 months with no issues up until now. How do I go about getting a relacement?

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10 REPLIES 10

Message 1 of 11

Hi Buzzfly

 

Thanks for your reply.

 

I've requested that the TalkTalk engineer visit is cancelled.

 

Please let us know how you get on following the Openreach engineer visit.

 

Thanks

 

Debbie

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Message 2 of 11

Hi Debbie,

Please cancel the Talktalk Engineer visit planned for Monday.

Thanks

Message 3 of 11

Hi Buzzfly

 

Thanks for confirming your details.

 

The Openreach engineer visit has been arranged for tomorrow 07/11 AM (8am - 1pm)

 

Would you like me to cancel the TalkTalk engineer visit?

 

Thanks

 

Debbie

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Message 4 of 11

Ok thanks

 

Message 5 of 11

Hi Buzzfly

 

I'm just sending you a Private Message to confirm some details so we can arrange an engineer visit.

 

Thanks

 

Debbie

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Message 6 of 11

Hi Debbie,

Yes the router is currently connected

 

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Message 7 of 11

Hi Buzzfly

 

Apologies for this.

 

The line test is detecting a possible fault and Openreach are requesting that we arrange an engineer visit to the property.

 

Is the router currently connected at the test socket?

 

Thanks

 

Debbie

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Message 8 of 11

It wasn't the router. Open Reach engineer came out 2 day's ago and thought he had fixed the line fault but it has got worse and I now have no outside telephone line. I can't access the chat line either as the line test keeps throwing me back to the start and asking for my mobile. There must be a easier way of contacting talk talk.

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Message 9 of 11

Hi Buzzfly

 

Please let us know how the connection compares with the replacement router.

 

Thanks

 

Debbie

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Buzzfly
Popular Poster
Message 10 of 11

All sorted for now. New router on its way.