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Talktalk service not available in my new address

milou13
First Timer
Message 3 of 3

Hi,

I am moving to a new address ( M72GX) and I have been told by the customer service that TT service is not available. It is a new building where BT is providing fibre.

How can I request TT to be deployed in this location ?

 

Thank you

Kind regards

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi milou13

 

Its usually the case that the new address is not showing yet, New builds can be problematic in this sense and can take a while to show as available

 

If the homemove team cant locate the address there isn't anything we can do to force it im afraid

 

Sorry. 

Gliwmaeden2
Community Star
Message 2 of 3

Sometimes it's just not viable for the company,  @milou13.

 

I'll escalate your thread, in case staff have anything to say on the matter.

Gliwmaeden2, a fellow customer.
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