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Text message received saying we don't need engineer, however my account says they are still coming..

First Timer
Message 2 of 2

Hi there


I hope anyone will be able to help, as I am trying to connect with TalkTalk 'chat now' but is still saying 'Connecting' after 20 minutes...


I am getting our broadband installed on Friday 2nd Feb and as states on My Account main page:

Your go live date:

01 February 2019

Our engineer will visit on this date between 13:00-18:00


Router delivery

It's too soon to send your router. Check back later for tracking details.


However I have just received a text message:


Good news. You no longer need an engineer to connect your Faster Fibre. Your service will automatically go live on *****. Log in to to track your order.


Does this still mean an engineer is still coming out, or are we just getting the router delivered? I have booked this off as leave, so need to know what exactly is being done, as I do not even know if I can connect the router myself??!


Please may someone give me a bit of guidance on this please?


Many Thanks



Support Team
Message 1 of 2

Hi jamesrdm


Your router should arrive on Friday morning via royal mail, it simple to connect if you have any problems setting it up check out our help site for instructions


Hope that helps.