on 18-10-2021 11:34 AM
My internet failed last Wednesday at 10.00pm. I received an email on Thursday morning that a Track Fault had been detected and that the matter should be resolved within 2-3 days. That was FIVE days ago. Since then I have had no further communication and NO internet. When can I expect this matter to be resolved?
19-10-2021 08:20 AM - edited 19-10-2021 08:21 AM
@Lewis54 , "fixed on the fault", that's a new level of BS that I have never heard before, especially as it was just a cable fault.
A factory reset should clear any issues unless the router has actually developed a real fault.
on 19-10-2021 08:16 AM
on 19-10-2021 07:54 AM
Good Morning Debbie.
Unfortunately not. The engineers believe the router has become “fixed on the fault” and cannot be reset. They have requested that I get a new one, and that will take 2-4 days to arrive. 😔
thanks for your contact this morning. 😊
on 19-10-2021 06:49 AM
on 18-10-2021 12:00 PM
Thanks for updating your Community Profile.
I can see that this fault was assigned to a line engineer to investigate today.
I will check on this fault again tomorrow for additional updates from Openreach.
on 18-10-2021 11:35 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.