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Turn my WiFi optimisation off please!

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3 REPLIES 3
Mattyblob
First Timer

I've made this simple request via chat which was handled shockingly by the agent, who then closed the chat on me after asking for the same thing a 6th time. Can someone please switch off WiFi optimisation on my router? Is it too much to ask?

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Skynet_TX
Community Star

Hi @Mattyblob,

 

I get the impression that a lot of the live chat and call centre teams don't have any knowledge about the Wi-Fi Optimisation functionality, so they are not best placed to help. However the staff here on the community are very familiar with this behaviour and will be able to help (assuming you have the Sagemcom Wi-Fi Hub). They will hopefully be able to respond to this post within a working day or two to help.

CaptainK
First Timer

Amazing i will take a mental note to never use the chat function.

Captain Kremen
OCE_Debbie
Community Team - TT Staff

Hi Mattyblob

 

Apologies for this.

 

I have now switched off the WIFI optimisation.

 

Thanks

 

Debbie