on 28-05-2019 07:28 PM
I am unable to connect to workplace VPN using Talk Talk's supplied Huawei 633 Router., however I used a different internet provider and was able to connect to the VPN without any problem.
Any assistance in resolving this would be appreciated.
on 03-06-2019 03:20 PM
on 31-05-2019 11:50 AM
on 31-05-2019 11:27 AM
31-05-2019 11:18 AM - edited 31-05-2019 11:19 AM
The IT aren't able to help because I am able to connect to VPN through different provider and also with my mobile hotspot. They only suggest me to seek help from TalkTalk support team.
on 31-05-2019 11:12 AM
31-05-2019 10:08 AM - edited 31-05-2019 11:08 AM
Sorry, there isn't really any setting we can look at, the routers default settings should work.
Have you ever been able to connect to the VPN on your TalkTalk Internet connection?
What happens when you try to connect, do you get an error message?
on 30-05-2019 06:24 AM
29-05-2019 12:34 PM - edited 29-05-2019 12:57 PM
Thanks for the quick response. I'am trying to connect to VPN through wifi and using Pulse Secure client to connect to Okta VPN. Do I need to do any exclusion of my company VPN url in the router settings?
on 29-05-2019 09:26 AM
I'm sorry to hear this. VPN should work fine with the HG633 router and I've checked and the router also has the most up to date firmware. Are you trying to connect wired or wireless? Which VPN client are you using?