on 13-05-2019 07:39 PM
A couple of days ago we were having connectivity problems and we reset our Talk Talk router, this did solve our connectivity issue, however since the reset we have been unable to access streaming services such at NOW TV or Prime Video. We contacted TalkTalk and they were unable to resolve the issue for us.
Our streaming services won't work as they seem to think we are using a VPN. We have not set up a VPN or proxy server. I can use the streaming services no problem with 4G and the wifi at the supermarket across the road from us, but as soon as I try playing anything in the house is won't due to the following error message "Your device is connected to the Internet using a VPN or proxy service. Please disable it and try again. For more help, go to amazon.co.uk/vpn."
or with NOW TV "VPN Access Restricted".
These messages appear no matter what device/ laptop/ smart tv is connected to our TalkTalk router.
on 21-05-2019 09:36 AM
on 15-05-2019 02:35 PM
on 15-05-2019 11:50 AM
on 15-05-2019 07:00 AM
Thanks for your reply.
Please can you try factory resetting your router using the pin hole reset for ten seconds? If you are still experiencing this issue following this then we can send a replacement router for testing.
on 14-05-2019 09:23 AM
Thanks for updating your Community Profile.
Your router has the latest firmware version. I have also completed a line test which hasn't detected any faults and the sync speed looks good.
Does this issue also occur if you connect your device wired?
on 14-05-2019 06:46 AM
I'm sorry to hear this.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.