Unrequested upgrade

[paclady]

Just received package through post with new router etc to upgrade to Fibre. I didn't ask for it, my speeds are good already, don't wish to change - is it compulsory?

[Arne-TalkTalk]

Hi paclady

I can t see an upgrade order on your account, Its not compulsory but we will always to try to provide our customers with the best /fastest  connection the you can have , fibre will increase your speeds from 14mbps, to a minimum of 33 mbps. 

As there is no order going through, you wont see any change to your service. 

Regards

[paclady]

Thank you so much.  Have updated my personal profile. Look forward to hearing from you at some stage.

[Skynet_TX]

Hi @paclady,

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile.

The staff on this community won't be around until Monday now, so you may get faster support by using the live chat or phoning up over the weekend, however the staff here should respond to this topic early next week to help if you still need them.