Unstable VPN

[Louiville]

I am connected to a Pulse Secure VPN system via my Windows 10 work PC. My VPN connecting keeps dropping often. I have a eero 6 system with extenders. I noticed my mobile drops connecting sometimes as well. It is quite annoying.

[Debbie-TalkTalk]

Hi Louiville

Thank you 🙂

Debbie

[Louiville]

Thank you will keep you updated.

[Debbie-TalkTalk]

Hi Louiville

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Louiville]

Yes please.

Many thanks

[Debbie-TalkTalk]

Hi Louiville

Apologies for this.

I've checked and the firmware has been updated.

I have also completed a line test which hasn't detected any faults but I can see re connections on the line. Would you like me to send a different make and model of router for testing to see how the connection compares?

Thanks

Debbie

[Louiville]

Still unstable at home, but constant connection at office and at other locations.

[Debbie-TalkTalk]

Hi Louiville

Can I just check, how has the connection been since your last post?

[Louiville]

That seems to have made things worse as my WhatsApp calls started dropping, which has not happened for a long while. I will stick with latest update for now 

[Chris-TalkTalk]

OK, I've started the firmware update, it should complete in a few minutes

Chris

[Louiville]

Yes that is fine

[Chris-TalkTalk]

Is it OK to do it now, it will take a few minutes to complete?

Chris

[Louiville]

Yes please

[Chris-TalkTalk]

I could try changing the firmware version to see if other version works better with your VPN, would you like to give it a try?

Chris

[Louiville]

IT department had mentioned that the previous VPN had issues with TalkTalk, but this should be fine. It seems to be more stable in the afternoons.

[Louiville]

It was installed in March 2022.

[Chris-TalkTalk]

Did you have the VPN installed recently?

[Louiville]

I have had this problem since the VPN installed and general performance issues with video calls since I have had TalkTalk. 

[Chris-TalkTalk]

Is this a problem that's started recently or have you always experienced problems with the VPN?

Chris

[Louiville]

I lose access to my work files temporarily. The VPN connection tries to reconnect then it works. I don't have this issue at the office or at my mum's sky broadband. 

[Chris-TalkTalk]

Thanks. What actually happens when the VPN drops, do you get an error message?

Chris