on 07-10-2021 12:35 PM
I have had a issue with my internet loosing sync every few hours or so for a while now. I did chat to someone before (sorry cant find forum details) and had a new router sent which did not resolve the issue. An engineer was then booked to look at the problem but I had to cancel this as our household had to isolate. I'm still having connection issues and the status website is now showing a fault on the line. Please can you look into this for me?
on 08-10-2021 07:21 AM
Thanks for your reply.
I have passed this fault over to Openreach to be investigated by a line engineer. We should receive further updates from Openreach within the next 48-72hrs.
on 07-10-2021 12:53 PM
Line test is showing disconnections and picking up a potential problem, are you experiencing any problems with your telephone service, any noise on the line?