FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unstable connection

globeregister
Participant
Message 25 of 25

Hi Guys,

 

I have had a issue with my internet loosing sync every few hours  or so for a while now. I did chat to someone before (sorry cant find forum details) and had a new router sent which did not resolve the issue. An engineer was then booked to look at the problem but I had to cancel this as our household had to isolate.  I'm still having connection issues and the status website is now showing a fault on the line. Please can you look into this for me? 

 

globeregister_1-1633606550565.png

 

0 Likes
24 REPLIES 24

globeregister
Participant
Message 21 of 25

Thank you for this, please keep me informed. 

0 Likes

Message 22 of 25

Hi globeregister

 

Thanks for your reply.

 

I have passed this fault over to Openreach to be investigated by a line engineer. We should receive further updates from Openreach within the next 48-72hrs.

 

Thanks

 

Debbie

0 Likes

globeregister
Participant
Message 23 of 25

Landline isnt used much but there doesnt seem to be much noise on it. 

0 Likes

Chris-TalkTalk
Support Team
Message 24 of 25

Hi globerregister,

 

Line test is showing disconnections and picking up a potential problem, are you experiencing any problems with your telephone service, any noise on the line?

 

Chris

0 Likes