on 07-08-2019 03:30 PM
I need DHCP reservation, which is on a new firmware than I have (SG4K10001400t). Can you please update my firmware. Ive waited for it to happen naturally over the past week and tried restarting it a few times, nothing yet, so can you force it or update for me please?
on 08-08-2019 07:48 AM
on 07-08-2019 07:20 PM
I have asked one of TalkTalk's OCEs to pick your thread up and do it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?