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Upgrade issue -fibre 150

Kirstylowe1
First Timer
Message 3 of 3

I recently asked to be changed to fibre 150. When I phoned to ask when this would be installed I was told my order had been cancelled. I am unable to order this again online as it says I still have an order in progress. I phoned the customer helpline who gave me another number to phone - this didn't work.  In addition to this our existing internet is now not working, meaning my husband is now unable to work from home. I would like someone from talktalk to phone or email me ASAP to discuss this further. 

 

Kirsty

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @Kirstylowe1

 

Thanks for your post.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

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martswain
Philosopher
Message 2 of 3

You will now get emailed or called back by forum staff.

 

Post the exact issue with your service and make sure your community profile includes your LANDLINE number so your account can be identified.

 

Do not post personal details here, just in your profile which only staff can see.

 

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