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Upgrade slower than previous service!

SoloMan
First Timer
Message 4 of 4

Just installed my new router on a Faster Fibre plan but consistently getting 10Mbps down and 1.5 up. Worrying thing is that the line check says estimated is 11Mbps - 19 Mbps! What happened to 32Mbps down??

RM
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3 REPLIES 3

Message 1 of 4

Hi SoloMan

 

Apologies for the delay.

 

If you log into My Account does it show your fibre go live date?

 

Thanks

 

Debbie

Message 2 of 4

Hi @SoloMan ,

 

There are no staff working on this community over the weekend, so that is why it is taking a while for someone to get back to you. The staff will pick this up within a working day or two, but it is best to not post again in your topic until they respond, as adding new posts to the topic can delay it from getting to the top of their workflow.

 

You may get faster support from the live chat or by phoning up during opening hours.

SoloMan
First Timer
Message 3 of 4

Is this my only channel for raising a fault?

RM
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