on 20-01-2021 03:25 PM
Hi all, I have been one of the people testing the fttp future fibre service for a while now. My contract has came to an end and for a few quid more I decided to move to the new 500mbps service for £40pm. The only problem is the lady on the phone said I need an engineer visit and it wouldn’t be until April!!
I politely said to her I probably wouldn’t need a visit as I have the fttp stuff already in place as I have been testing it for over a year, but she still insisted I require an engineer visit. Is this the case, or can TalkTalk just enable the new speed at their end and job done? Sorry for the strange question