on 27-03-2021 06:51 PM
I have recently renewed my package with TalkTalk & upgraded to Fibre 65. Other than the change to the price I have noticed no difference in what I’m getting, such as an improvement to the speed. Am I supposed to have a new router as it seemed to indicate that when I upgrade my package?
on 29-03-2021 01:28 PM
I've checked the connection stats and your line is in sync at 47.9mb.
Please can you power down your router for a full 30 minutes and then run another speed test?
on 28-03-2021 03:39 PM
on 28-03-2021 12:05 PM
The estimated sync speed is shown as 46 which is just about within the range we have of 45 to 55. The speed check shows the speed as good at 45Mbps to the router but the speed to our devices is shown as poor at 27Mbps for download and 14 Mbps for upload. The guaranteed download speed is 43 Mbps so we are well below that speed.
We have followed the advice in your email below but it has not improved the speeds. Can you please advise what we should do now.
27-03-2021 06:56 PM - edited 27-03-2021 06:58 PM
If you run a speed test (ideally from a 'wired' device) does this give you speeds well below the sync speed shown in your router, if so, have you tried switching the router off for over 30 minutes since you upgraded, then when you switch it back on it will start a new 'session' in the street cabinet, this can sometimes help increase the throughput speeds up to something closer to the sync speed.
You will not automatically be sent a new router if the router you already have fully supports the Fibre 65 product.