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Ianel
First Timer
Message 4 of 4

Hi have been with talk talk many years and have had no upgrades new router or faster broadband. May have to check out sky deals .?

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3 REPLIES 3

Arne-TalkTalk
Support Team
Message 1 of 4

Hi Ianel

 

Have you spoken to our loyalty team? 

 

If not give them a call on 03451720046 or 03451725157

 

Regards

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Gliwmaeden2
Community Star
Message 2 of 4

Just remember that you need to be within 90 days of the end of your contract to avoid admin charges for package changes/renewals and check there are no set up fees for upgrading. 

 

Early termination fees apply if you leave while within the minimum term of your contract. 

Gliwmaeden2, a fellow customer.
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Gliwmaeden2
Community Star
Message 3 of 4

You need to check what is available for your line and proactively contact them on 03451 720046, @Ianel.

 

Ask to speak to the LOYALTY team. 

 

New routers are only sent out when the current one may be faulty, not routinely on renewal. 

 

Phoning or Chat will get you a better deal, usually, than "offers and upgrades" in My Account. 

 

Lines are open 9am-7pm on weekdays for phone support, till 9pm using Chat. 

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Gliwmaeden2, a fellow customer.
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