Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Upgraded to Fibre Broadband 03.09.2020 but still being asked to renew my contract expiring 2.10.2020

Team Player

From 03.09.2020 my contract was renewed and upgraded to fibre, with Amazon Prime free for 12 months as part of the renewal offer. Every time I log into my TalkTalk account, I am being reminded to renew and upgrade my broadband when it expires on 02.10.2020. I am now using the Fibre Broadband, which is better that the ASDL broadband but still nothing like the speeds I was promised before renewal and there is no mention of Amazon Prime in any of the documents I have been sent.

Community Star

My Account has not been functioning correctly for several weeks,  unfortunately.


Please complete your community forum profile details for TT staff to identify your account. 


They will be able to confirm the new contract details and speeds etc.


Please go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

Gliwmaeden2, a fellow customer.
Community Team - TT Staff

Hi @Mag52


Thanks for your post, 


If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.



Team Player
Thank you Arne. I have updated my profile as requested. Please can someone help with my question about non receipt of Amazon Prime after my upgrade to Fibre broadband went live from 03/09/2020. Thanks.
Community Team - TT Staff

Hi @Mag52


Thanks for updating your profile. 


I will contact the team responsible for the Prime codes. 


The issue with My Account showing the incorrect details should now be correct.