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Upgrading from Fibre 35 to Fibre 65 - router question

Tfunster
Chatterbox
Message 3 of 3

My existing Fibre 35 contract runs out in a couple of days and I was going to upgrade to Fibre 65. On the page confirming the upgrade it says I'll be charged £9.95 for the post and packing of of a Wi Fi Hub black, I already use this router with my fibre 35. Has this router changed or am I being charged and sent a new router for no reason.

 

Thanks

0 Likes
2 REPLIES 2

Message 1 of 3

Thanks for your help. They have to send out a new router as part of the order (sounds a bit wasteful), but they've credited me with the cost of the post and packaging.

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KeithFrench
Community Star
Message 2 of 3

It is not needed, it is exactly the same as your current router. Try contacting the Loyalty Dept (0345 1725157) & say that you do not need it.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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