on 22-03-2019 08:45 PM
Looking to upgrade to Fibre as my contract is expiring soon.
I see from "My upgrades" there is an option to upgrade to fibre for 18 months @ £25, however I am unable to determine what is included.
Can a member of staff please advise me what is included before I click the "Confirm" button.
Now BB are offering a similar deal with 6 months free now tv but I would rather stay put here with TT as I have had decent service this past 8 years.
on 27-03-2019 01:07 PM
So just off the phone and the best offer available to me is to upgrade to fibre £22.50 pm with calls at £7.50pm for a total of £30 pm.
Given that my current deal is normal bb + calls is £33.38 it seems like a reasonable offer, but when I compare it to Now Broadband deal of £30 with calls that include 0345/0370 and 6 months TV on top it looks less attractive. Origin are equally good deals so looks like I will be moving along, shame TT are unable to match but hey ho.
23-03-2019 04:30 PM - edited 23-03-2019 04:32 PM
You do need to keep on your toes as far as offers are concerned, be it it with TalkTalk or other providers, there always seems to a better one coming along.
Here is my personal advice, no strings, no commission! With your contract about to expire I suggest you contact TalkTalk again, ask for the loyalty team specifically, or say "thinking of leaving" on the voice prompt. Tell them what you have told us: i.e. a bit disillusioned as a loyal customer, number of years, better offers available elsewhere - give specific details e.g. the NOW offer - and tell them you would be prepared to stay if they can match what is available elsewhere. Otherwise be clear that you will be prepared to leave. Whatever you do though DON'T cancel, that will mess things up. If you do ultimately decide to switch make sure your new provider should arrange all that for you.
on 23-03-2019 04:20 PM
23-03-2019 04:00 PM - edited 23-03-2019 04:01 PM
on 23-03-2019 03:54 PM
@ferguson Ended up ringing support to check and the cost and it is indeed £25 and the anytime calls another £7 on top. A little haggling got the total down to £30
Given that anytime calls excludes 0857 and 0870 numbers.
Looking at competition NowBroadband they offer fibre at 25 which includes line rental, anytime calls (all numbers) and a bonus of 6 months Now TV and only 12 months contract.
I am struggling to justify staying put with TT right now at £60 over the year and 6 months longer contract.
on 23-03-2019 03:36 PM
Right, well the actual cost will be what is shown on that page, plus whatever Boosts you are currently paying for, if any. Have you tried accessing Live chat via My Account? I actually got a pop up invite when checking the details earlier, plus you should have a green tab on the right hand side offering the option also. Otherwise sit tight until Monday and wait for the support team.
on 23-03-2019 01:23 PM
on 23-03-2019 07:27 AM
Hi MorrisMinor your post has been flagged for assistance and you should hear back on Monday. You might try the customer loyalty team on chat if you want an earlier response, don't forget to request a transcript of the conversation!