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Upgrading to Fibre. Do I need...

Hightower
Conversation Starter

on ‎24-03-2019 11:45 PM

Message 4 of 4

...an engineer to fit a fibre optic cable in to my house? I've just got a bolt standard BT phone line.

 

I am upgrading from normal broadband and my order simply days that a new router will be sent and my go live date is the 4th April. No mention of an engineer, so what gives?

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3 REPLIES 3

Michelle-TalkTalk
Support Team
In response to Hightower

on ‎25-03-2019 11:06 AM

Message 1 of 4

Hi Hightower,

 

Please let us know how you get on and if you need any assistance.

 

Thanks

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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Hightower
Conversation Starter
In response to martswain

on ‎25-03-2019 10:54 AM

Message 2 of 4

Many thanks for the reply. I did wonder how it was all going to work.

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martswain
Philosopher

on ‎25-03-2019 06:24 AM

Message 3 of 4

TT do not offer proper fibre unless you live in York.

 

You are most likely getting fibre to the cabinet, so the last leg of the service still comes down the phone line.

 

No internal work should be needed, just follow the instructions with the new router and if you don't have a filtered faceplate, best to use the new filter and cables.

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