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VPN Blocked

jon_t
First Timer
Message 9 of 9

Since Wednesday my VPN access no longer works. Reading on here this appears to be an issue with a firmware update on Tuesday 11/01/2022? The version shown on my router is  SG4K100130. I use the VPN whilst working from home. I have tested the VPN access on other networks and works fine. Just not on Talktalk. Any assistance would be gratefully received. 

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8 REPLIES 8

Message 1 of 9

Hello,

 

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

 

Thanks

 

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leahcapewell123
First Timer
Message 2 of 9

Hi Debbie, sorry to hijack the post but im having the same issues can i request a Huawei Hub please

 

Thanks

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Message 3 of 9

I'm updating your firmware now, it should complete in a few minutes


Chris

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jon_t
First Timer
Message 4 of 9

Yes please. As a speedier route to fix the issue. The router is on. Please let me know if you need anything from me. 

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Message 5 of 9

I can try a different firmware version to try to resolve the issue, would you like to give this a try?


Chris

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jon_t
First Timer
Message 6 of 9

Yes. Please send me a new router ASAP. I’m due to change to FTTP with an Amazon eero 6 pro on Friday. I’ve not received the Amazon router as yet. Will my current broadband type work with the Eero router if this is sent Sooner? Regards Jon.

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Debbie-TalkTalk
Support Team
Message 7 of 9

Hi jon_t

 

I'm sorry to hear this.

 

I can send you a different make and model of router. Would you like me to arrange this?

 

Thanks

 

Debbie

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KeithFrench
Community Star
Message 8 of 9

Yes, this is known about & is under investigation.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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