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VPN Connection not working

paulasmith
First Timer
Message 10 of 10

Unable to use Windows 10 PPTP VPN recently.

 

After looking at other forum posts it appears to be an issue with the Wi-Fi hub software version SG4K100136 and other have had this resolved by getting this updated.

 

Would somebody be able to help with this.

 

Router details --

TalkTalk Wi-Fi Hub
version SG4K100136

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9 REPLIES 9

Message 1 of 10

Hi @paulasmith

 

That's great news, thanks for confirming.  I've also sent you a PM

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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paulasmith
First Timer
Message 2 of 10

Hi Karl

 

Thank you for your help today - this is now working 

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Message 3 of 10

Hi

 

This is all done now, please test the VPN and let me know if its working.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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paulasmith
First Timer
Message 4 of 10

thank you 

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Message 5 of 10

Hi,

 

OK, pushing it now, will confirm when completed.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 6 of 10

Yes, fine to go ahead now.

 

Thanks

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Message 7 of 10

Hi Paula, 

 

I can make a change to your router, this will knock you offline for up to 10 minutes, am I ok to do this now ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 8 of 10

Hi,

 

That should be the landline number and name added now.

 

Thanks

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Debbie-TalkTalk
Support Team
Message 9 of 10

Hi paulasmith

 

Apologies for this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks