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VPN Issues

Christina_15
Sightseer
Message 11 of 11

Hi there,

 

I have been working from home since Oct 2020, and have had no issues with my broadband or connecting to my VPN until last week. I was working from home on Tuesday evening and on Wednesday morning I couldn’t connect to my VPN. I contacted Talk Talk via chat and phone calls numerous times on Wednesday and spent hours on the phone with no solution whatsoever. 

I went into my office on Thursday and connected to the VPN instantly. 

I can see from the post linked below that another customer had the exact

same issue and you guys sent out a new router which seemed to resolve the issue. I would like the same solution.

 

https://community.talktalk.co.uk/t5/Broadband/VPN-issues/td-p/2693489

 

Please advise asap as this is very urgent and inconvenient. 

Thanks

Christina 

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10 REPLIES 10

Message 1 of 11

Hi Christina

 

Ok, as a workaround, could you add this information to the Private Notes section of your Community Profile? (same place you add the telephone number)

 

Thanks

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Christina_15
Sightseer
Message 2 of 11

I don’t have the option to compose a new message

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Message 3 of 11

Hi Christina

 

Apologies, please can you try sending me a new message rather than reply to my message?

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Christina_15
Sightseer
Message 4 of 11

I can’t reply back to you on private message. There’s no send button

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Message 5 of 11

Hi Christina

 

Just sent you a Private Message 🙂

 

Thanks

 

Debbie

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Christina_15
Sightseer
Message 6 of 11

Hi Debbie,

 

yes please if possible. How can we do a private message?

Message 7 of 11

Hi Christina 

 

Apologies we only provide online support on the Community.

 

Would you like me to send you a Private Message?

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Christina_15
Sightseer
Message 8 of 11

Hi Debbie,

 

I wouldn’t like to give this details out over this chat, but can you give me a call please? 

Thanks

Christina 

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Debbie-TalkTalk
Support Team
Message 9 of 11

Hi Christina_15

 

I'm really sorry to hear this.

 

Can I just check, have you tried factory resetting the router using the pin hole reset for ten seconds?

 

Which VPN client are you using?

 

Thanks

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Divsec
Community Star
Message 10 of 11

Hi @Christina_15 Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours.

I don't work here and all my opinions are my own.