on 27-09-2021 08:10 AM
I have been working from home since Oct 2020, and have had no issues with my broadband or connecting to my VPN until last week. I was working from home on Tuesday evening and on Wednesday morning I couldn’t connect to my VPN. I contacted Talk Talk via chat and phone calls numerous times on Wednesday and spent hours on the phone with no solution whatsoever.
I went into my office on Thursday and connected to the VPN instantly.
I can see from the post linked below that another customer had the exact
same issue and you guys sent out a new router which seemed to resolve the issue. I would like the same solution.
Please advise asap as this is very urgent and inconvenient.
on 27-09-2021 10:41 AM
on 27-09-2021 10:38 AM
on 27-09-2021 10:15 AM
on 27-09-2021 10:05 AM
I'm really sorry to hear this.
Can I just check, have you tried factory resetting the router using the pin hole reset for ten seconds?
Which VPN client are you using?
on 27-09-2021 09:00 AM
Hi @Christina_15 Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours.