VPN No longer works

[pbrettoner]

Good afternoon.

My VPN has stopped working, connecting through Super Hub to my work.

It was working on Friday but is not now.

I work from home and this has crippled me, I can see other posts that state a firmware update has resolved this, who do I need to talk to to have this done on my hub.  I have tried searching for the Live Chat but unable to open it.

I am able to connect to my work server through my mobile phone, and using my neighbours Virgin router, so it is definitely the router/modem.

Please please help.

Thank you

[Debbie-TalkTalk]

Hi pbrettoner

Ahh I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie

[pbrettoner]

Perfect.

VPN works seemlessly.

I changed channel to 8, yesterday, today it is 11, I presume this resets after you turn off optimisation.  I have changed it again, will check tomorrow.

But, so far, so good.  You are my hero.

Thank you.

[Debbie-TalkTalk]

Good Morning pbrettoner

Firmware now updated and WIFI optimisation switched off. Please let us know how the connection compares.

Thanks

Debbie

[pbrettoner]

Also whilst you are in there, can you turn off auto optimisation again please.  Even though it has allegedly been done, i still have to change my channel from 11, 6 or 1, back to a less congested channel, every week.  As the gremlins in the machine keep moving me onto popular channels, reducing my bandwidth and causing drop outs, unintentionally of course.

See attachment, i set channel to 8 a few days ago. After reset, back to 11, which also has another AP already. Channel 7,8,9 and 10 have none.

Proof that auto optimisation still happens.  I spent a lot of time arguing with live chat jan 21, until you resolved this.

Thank you

[pbrettoner]

Perfect, modem is reset, showing factory name. I look forward to getting up and running again.

Thanks

[Debbie-TalkTalk]

Hi pbrettoner

Thank you. I can update the FW tomorrow morning 6:30am. Will this be ok?

[pbrettoner]

Thank you Debbie.

I am working from my friends house today, due to not being able to access VPN.

When I get home approx 530, I shall reset router.

It does not get unplugged so you can try connecting after that or tomorrow, Wednesday, I will be at home then.

Kind regards

[Debbie-TalkTalk]

Hi pbrettoner

Apologies for this.

I will need to make a change to your router firmware, when would be the best time to do this?

Please can you factory reset your router using the pin hole for ten seconds, I can then try and connect to your router again.

Thanks

Debbie

[Skynet_TX]

Duplicate Post, please see https://community.talktalk.co.uk/t5/Broadband/VPN-Issue/m-p/2879826