on 25-04-2022 02:19 PM
My VPN has stopped working, connecting through Super Hub to my work.
It was working on Friday but is not now.
I work from home and this has crippled me, I can see other posts that state a firmware update has resolved this, who do I need to talk to to have this done on my hub. I have tried searching for the Live Chat but unable to open it.
I am able to connect to my work server through my mobile phone, and using my neighbours Virgin router, so it is definitely the router/modem.
Please please help.
on 27-04-2022 07:51 AM
on 27-04-2022 07:48 AM
VPN works seemlessly.
I changed channel to 8, yesterday, today it is 11, I presume this resets after you turn off optimisation. I have changed it again, will check tomorrow.
But, so far, so good. You are my hero.
on 27-04-2022 06:39 AM
26-04-2022 06:31 PM - edited 26-04-2022 06:34 PM
Also whilst you are in there, can you turn off auto optimisation again please. Even though it has allegedly been done, i still have to change my channel from 11, 6 or 1, back to a less congested channel, every week. As the gremlins in the machine keep moving me onto popular channels, reducing my bandwidth and causing drop outs, unintentionally of course.
See attachment, i set channel to 8 a few days ago. After reset, back to 11, which also has another AP already. Channel 7,8,9 and 10 have none.
Proof that auto optimisation still happens. I spent a lot of time arguing with live chat jan 21, until you resolved this.
on 26-04-2022 01:07 PM
on 26-04-2022 01:00 PM
Thank you Debbie.
I am working from my friends house today, due to not being able to access VPN.
When I get home approx 530, I shall reset router.
It does not get unplugged so you can try connecting after that or tomorrow, Wednesday, I will be at home then.
on 26-04-2022 06:46 AM
Apologies for this.
I will need to make a change to your router firmware, when would be the best time to do this?
Please can you factory reset your router using the pin hole for ten seconds, I can then try and connect to your router again.