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VPN Problems

Karlsbug
First Timer
Message 6 of 6

Hi,

 

I am unable to connect to a work VPN via 'L2TP/IPsec with pre-shared key' and my work IT state that it is the router to blame. I have the d-link router DSL-3782 firmware version v1.08t. The instant chat people were not much help redirecting me to this link...

 

https://community.talktalk.co.uk/t5/Articles/Connect-using-a-VPN/ta-p/2204926

 

and gave me this answer....

 

I have checked on the account and the router is working fine and up to date as this is a non fault related case and the VPN you are working with is not compatible with the router, if you wish for a new router you can purchase one which I can process it for you now.

 

Any ideas?

 

 

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5 REPLIES 5

Message 1 of 6

Hi Karlsbug

 

No problem 🙂

 

Please let us know how you get on.

 

Thanks

 

Debbie

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Message 2 of 6

Thanks @Debbie-TalkTalk 

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Message 3 of 6

Hi Karlsbug

 

The HG633 router should work fine with VPN.

 

This router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how you get on.

 

Thanks

 

Debbie

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Message 4 of 6

Hi, Yes please, would that solve the issue?

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Debbie-TalkTalk
Support Team
Message 5 of 6

Hi Karlsbug

 

Apologies for this.

 

I can send you a replacement HG633 router, would you like me to arrange this?

 

Thanks

 

Debbie

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