on 09-10-2019 10:55 AM
I recently moved in a new flat and I've moved my broadband too, upgrading from basic to faster fibre.
as soon as I connected my router, I noticed I can't access a lot of websites.
the one I'm having a lot of issues is youtube, which keeps giving me this message
This video is restricted. Try signing in with a Google Apps account."
I've never had this issue before, I searched on google and it says it's a VPN issue.
Could you please help me please?
on 16-10-2019 06:41 AM
on 15-10-2019 10:00 PM
on 15-10-2019 08:26 PM
Have you checked your homesafe/ safe surf (whatever it's called) settings. I had things blocked by default.
You can check by logging into the TT web site and then selecting My Account - My Services but I can't remember exactly what service it was that was blocking things.
Whatever it was I had "Social Networks" blocked in "Kids Safe" by default and only realised once my son asked why he couldn't access Instagram.
In the same menu there are content filters so I assume if the You Tube vid you are watching is classified with any of the listed content it will be blocked (obviously if active by default).
on 09-10-2019 11:44 AM
Can you first of all switch your router off for 30 minutes then switch back on and retest. If you're still experiencing the problem after this please let us know