on 24-10-2018 09:50 PM
I cannot connect to my office VPN. I am using HG633 router with hardware version H.1.01 and software version v2.00t. I did a reset to the router but still it does not work.
on 04-03-2019 01:04 PM
on 02-11-2018 09:30 AM
As Keith Says, revert any changes before retesting, but if unsure, you can just pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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02-11-2018 08:56 AM - edited 02-11-2018 08:57 AM
There is nothing to change on the HG633, so any changes that you have made, please reverse them.
It is down to two things:-
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01-11-2018 08:51 PM - edited 01-11-2018 09:35 PM
check if you have any home safe type product on the service you have, because there are some filters on what "acceptable traffic" looks like, and it could be an issue that the connection won't setup because of it. have a look in the my account bit, as i believe that there is a setting in there for the firewall where you can set/unset it.
failing that, have a look at the dmz port settings so that there can be bi-directional communications to your machine, or put in an application "firewall", however there doesn't seem to be a proxy for vpn in the supported applications.
once you login to the router, go to http://192.168.1.1/html/advance.html#network_security and have a look around the options, if need be could put into a word document, but I'd have thought @KeithFrench has a one describing tested vpn setups.
on 01-11-2018 08:35 PM
I spoke to my IT department and I guess the issue might be the router. IT department believe there is no issue at their end as the same vpn works for other employees with talktalk providers.
How can I get my router replaced?
on 31-10-2018 08:21 AM
I'm not sure why this is not working as the HG633 with v2.00 works fine with VPN. Have you spoken to your IT department to see if they can make any suggestions?
on 29-10-2018 09:28 AM
on 25-10-2018 07:46 AM
I'm sorry to hear this. The HG633 with this version of firmware should work ok with VPN. What happens when you try to connect? Do you receive any error messages? Has this previously worked ok?