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VPN connection issue with router HG633

Rajesh2308
Participant
Message 34 of 34

Hi,

I cannot connect to my office VPN. I am using HG633 router with hardware version H.1.01 and software version v2.00t. I did a reset to the router but still it does not work.

 

Please help

 

Thanks,

Rajesh

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33 REPLIES 33

Message 1 of 34

check the port numbers in the port forwarding config - there are only certain port numbers that it allows you to select, once i'm home will check on mine for you, although it's a different software version, it may give clues into how to solve the problem. 

 

problem being, from memory, you could only select well known port numbers, and as a result that one isn't going to be on the list. 

Thanks Stuart
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Message 2 of 34

Hi Rajesh

 

Please can you send me a Private Message to confirm the name on the account, I can then send another HG633 router for testing.

 

Thanks

 

Debbie

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Message 3 of 34

Hi,

No, can I get another HG633?

Thanks,

Rajesh

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Message 4 of 34

Hi Rajesh

 

Have you tested with 2 different HG633 routers on your own line?

 

Thanks

 

Debbie

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Message 5 of 34

Hi,

Yes I spoke to VPN vendor and they say there is new issue at their end. Infact my colleague (having  talk talk connection similar to mine) tested my HG633 router at his place (somewhere in Stratford) and it works fine for him. So I believe there is definitely some issue with my line. 

 

Thanks,

Rajesh

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Message 6 of 34

Hi Rajesh2308,

 

Unfortunately there is nothing further we can advise as it should work fine on both the HG633 and the 3782 router with the new firmware so I'm not sure what else to suggest for this. Have you spoken directly with the VPN vendor to see if they can troubleshoot this any further?

 

Thanks

 

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Message 7 of 34

Hi,

 

I am trying to connect https://vpn.matchesremote.com:4433 and unable to connect. The error message I get is “This site can’t be reached”. I do not know about the problem. If this does not get resolved then I might have to shift to another service provider.

 

Regards,

Rajesh

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Message 8 of 34

Hi Rajesh2308,

 

I've run a test on the line which hasn't detected a fault and the connection stats look ok. I've re-checked the firmware and the router does have the latest version which should resolve the VPN issue.

 

We have tested both firmware for the 3782 and the HG633 and VPN did work fine with both routers. I'm not sure what else we can advise in regards to this. 

 

Thanks

 

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Message 9 of 34

Then I will pass it back to the OCEs.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 10 of 34

Hi,

I spoke to my IT team and they say there is no such issue.

Need help to resolve it please.

Thanks, 

Rajesh

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KeithFrench
Community Star
Message 11 of 34

Hi @Michelle-TalkTalk 

 

I have posted on this one before, I think one of my suggestions was overlooked. Does the customer's IT dept allocate an IP address that would conflict with the 192.168.1.0/24 network?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 12 of 34

Hi Rajesh2308,

 

To be honest I'm not sure why VPN is not working as this has been tested on both the HG633 (V2.00) and the 3782 (v1.10) and these should both work fine. @KeithFrench - Would you be able to offer any more advice?

 

Thanks

 

Message 13 of 34

Hi Chris,

Yes, I tried with different laptop but same issue. Cannot connect.

Yes, my colleague has talk talk fibre connection.

 

Thanks,

Rajesh

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Message 14 of 34

Hi Rajesh,

 

Are you able to test with a different device (laptop)? You've said your colleague is also with TalkTalk, do they also have a TalkTalk fibre connection?


Chris

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Message 15 of 34

Hi,

 

Yes, issue with both wired and wireless. Please help in getting it fixed.  I have been struggling from long with this issue.

 

Thanks,

Rajesh

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Message 16 of 34

Hi Rajesh2308,

 

I'm sorry for the delay. Could I just confirm, does this affect both wired and wireless?

 

Thanks

 

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Message 17 of 34

Hi Debbie,

I spoke to my IT department and they believe no issues at their end. My other colleague staying  in Stratford using Talk Talk and it works fine (HG633 router).

Is this VPN issue specific to any area? I need help to fix it as I cannot work from home.

 

Thanks,

Rajesh

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Message 18 of 34

Hi Rajesh

 

Apologies for this.

 

VPN should work ok with the HG633 and with the DSL3782 (with the new firmware) Have you contacted your IT department in regards to this?

 

Thanks

 

Debbie

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Message 19 of 34

Hi Debbie,

Still unable to connect. I restarted/reset both the routers (HG633 & DSL3782) but unable to connect to my office vpn.

 

Regards,

Rajesh

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Message 20 of 34

Hi Rajesh2308

 

I have updated your router firmware, please let us know how the connection compares following this.

 

Thanks

 

Debbie

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