VPN not working

[C1234]

Hello, 

After a year of not having a problem my work VPN won't connect today, I've reset the router, I can connect when tethered via a phone but not over wifi or ethernet cable on the talk talk modem. Please advise a solution.

C

[Debbie-TalkTalk]

Hi C1234

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

[C1234]

Great, thanks : )

[Debbie-TalkTalk]

Hi C1234

The Huawei WIFI hub is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[C1234]

Yes please, anything to get me connected again : )

[Debbie-TalkTalk]

Hi C1234

Would you like me to send a Huawei WIFI hub for testing?

[C1234]

Yes, both that and via the router settings page. Neither makes any difference.

[Debbie-TalkTalk]

Hi C1234

I'm sorry to hear this.

Your router firmware version is - 2816t.

Can I just check, did you factory reset the router using the pin hole reset for ten seconds?

Thanks

Debbie

[Skynet_TX]

Ok, you do have the Sagemcom router, but that is not the latest version of firmware (it is firmware SG4K100130 that has only just been released that has recently caused a few issues with VPN connectivity).

The staff here on the community should hopefully be able to respond tomorrow to help with this.

[C1234]

Hi

I don't know, the version says SG4K10002816t.

And yes windows built in VPN.

[Skynet_TX]

Hi @C1234,

Do you have the Sagemcom Wi-Fi Hub ?

If so, if you go to http://192.168.1.1/ and look at the 'version' towards the bottom of the screen is it SG4K100130 ?

What VPN software are you trying to use, is it the built in Windows 10/11 VPN ?

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.