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VPN

stephenallender
First Timer
Message 14 of 14

Similar to others on here, I am having issues connecting to my work VPN. It has worked well until early last week when suddenly it will not connect.  My work IT team have checked all settings and the VPN is fine. I am also able to access the VPN via other Internet providers.  So my work IT team have assured me it is to do with Talk Talk and/or the router. I have been on the live chat but the problem has not been fixed. I have read many many posts and forums about this problem and it seems the only solution after trying everything else is for you to send a different hub to try. Are you able to send one please? I look forward to hearing back. Thank you.

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13 REPLIES 13

Message 1 of 14

Hi stephenallender

 

I'm so glad to hear this, thanks for letting us know 🙂

 

Debbie

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Message 2 of 14

The new router has arrived and I’m pleased to confirm I can now connect to my work VPN. Many thanks!

Message 3 of 14

Hi stephenallender

 

The router is on its way, please allow 24-48hrs for this to arrive

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Message 4 of 14

Hi Debbie, yes please arrange this. Many thanks

Message 5 of 14

Hi stephenallender

 

Apologies for this. We will need to send a Huawei WIFI hub for testing, are you ok for me to arrange this?

 

Thanks

 

Debbie

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Message 6 of 14

It’s a Sagemcom FAST 5346-4 T8.

 

Thanks

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Message 7 of 14

Hi stephenallender

 

I'm really sorry to hear this.

 

Can I just check, which make and model of router did you receive?

 

Thanks

 

Debbie

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Message 8 of 14

Hi Michelle, the new router has arrived but I’m still not able to connect. I have tried again using other internet providers and it works fine, so my work IT team say the fault lies with my internet connection rather than the VPN. Any suggestions please? I currently cannot work from home, which I have to do half of the time, so this is really affecting me.

 

Thanks

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Message 9 of 14

Morning,

 

Thanks for the update and please let us know how you get on.

 

Thanks 🙂

 

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Message 10 of 14

Thanks Karl, managed to speak to someone in the customer care team who has organised a new router, hopefully this fixes the fault.

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Message 11 of 14

Hi

 

I'm showing a router has been ordered earlier today.

 

Thanks  

 

Karl. 

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Message 12 of 14

Many thanks for your response, hopefully I’ll hear from them early next week.

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paulshent
Community Star
Message 13 of 14

Hi

An OCE will pick this up from Monday next week.  They work Monday to Friday

In the mean time to avoid wait please ensure your profile is up to date and contains your full name and telephone number.  Do not post that information on this thread .

Many thanks

Paul.S

 

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