on 27-09-2021 10:01 PM
I have ordered fibre 65 and download speed that I have now is maximum 5MB/s . Real speed supposed to be around 40-50MB/s. Feels like its a limit or something because download speed can reach 5MB/s and never more. What is the problem?
on 30-09-2021 08:09 AM
Thanks for answering the security questions. The latest note on the system says that the order has been reappointed to tomorrow (1 Oct 21), apologies for the delay
on 29-09-2021 10:20 AM
on 28-09-2021 06:36 AM
on 27-09-2021 10:50 PM
In addition to @Divsec's advice, are you sure you are not confusing mbps with MB/s.
Your expected speed range of 40 - 50 will be in mbps (mega bits per second), and 40mbps is 5MB/s (mega bytes per second)
See conversion details here : https://www.gbmb.org/mbps-to-mbs
If you run a speed test what results do you get.
on 27-09-2021 10:45 PM
Hi @Liuis Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours. In the meantime please check your community profile and add your landline phone number which is used to identify your account
have you tried a 30 minute router reboot this often improves things