on 25-01-2019 03:28 AM
I keep getting these messages in my logs multiple times per day and my download speed reduces dramatically until I restart the VDSL connection. Can someone look into this.
|01:57:29 25/01/2019||System||Notice||WAN connection INTERNET_B_VID_101:IPv4 connected.|
|01:57:28 25/01/2019||System||Notice||DSL connection is active.|
|01:57:01 25/01/2019||System||Notice||WAN connection INTERNET_B_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)|
|01:57:01 25/01/2019||System||Notice||DSL connection is inactive.|
on 31-01-2019 05:56 AM
on 30-01-2019 03:00 PM
on 29-01-2019 08:11 AM
on 28-01-2019 07:37 AM
Thanks for confirming this. Do you have an alternative router that you can test with? If not then let us know and we can arrange to send a replacement router for testing purposes.
25-01-2019 11:26 AM - edited 25-01-2019 12:25 PM
Thanks for the quick response Michelle, very much appreciated. This has been going on for some months now.
See below details of the modem:
Product type: HG633
Device ID: 00E0FC-C4R8W16A17000483
Hardware version: H.1.01
Software version: v2.00t
I've also attached a summary of my speedtest results over the past few months when this issue occurs you can see a clear dramatic drop in down speed until I restart the VDSL connection - strangely upload speed is never affected.
I also have the modem plugged into the BT Master Socket.
on 25-01-2019 11:17 AM
on 25-01-2019 11:13 AM
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
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