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WIFI modem

imlah
Conversation Starter
Message 22 of 22

Hello,

 

Quick question, Do you get the free upgraded WIFI modem when you upgrade to superfast fibre ?

 

Talk talk want to charge me for a new modem, as im using a non TalkTalk one at moment, and having speed issues.

 

Is it possible to reset my profile at the exchange ?

 

Regards

 

Andy

 

 

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21 REPLIES 21

Message 1 of 22

Hi Andy,

 

Thanks for the update and please let us know if you need any assistance 🙂

 

Thanks

 

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Message 2 of 22

Engineer arrived yesterday.

 

He found a fault with the splitter in the fibre cabinet.

 

This was replaced and my profile reset.

 

I have also received my new Wifi-Hub. setup and working well.

 

Hopefully that's all my problems fixed

 

regards

 

Andy

 

 

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Message 3 of 22

Hi imlah,

 

I can see that the engineer appointment has now been booked, please let us know how you get on


Chris

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Message 4 of 22

Yes been having trouble all week. 

 

Need to arrange openreach engineers again. 

 

Would it it be possible to arrange an appointment for Tuesday at 1pm to 6pm. 

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Message 5 of 22

Hi imlah

 

I'm really sorry to hear this.

 

Have you arranged another engineer visit?

 

Thanks

 

Debbie

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Message 6 of 22

The engineer was around and had problems pinpointing the issue, changed master socket as thought it might be that.

 

Again today we are having problems maintaining a connection?

 

will be in touch to arrange another visit.

 

problems.png

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Michelle-TalkTalk
Support Team
Message 7 of 22

Hi imlah,

 

Thanks for the update and please let us know how you get on. The engineer will run full tests on the line to identify any issues.

 

Thanks

 

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Message 8 of 22

OPENREACH coming tomorrow at 13:00.

 

I have arranged time off work.

 

Talktalk router arrived this afternoon.

 

Are the openreach engineers aware of the copper fault you discovered while testing?

 

Hope to have a update soon.

 

Will keep you informed

 

Andy

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Message 9 of 22

Hi Andy,

 

Is there another day when you can be available for the full time slot

 

Chris

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imlah
Conversation Starter
Message 10 of 22
Can manage about 13:15 to 18:00 on a friday
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Message 11 of 22

Hi

 

Is there any other day that someone can be available 8-1 or 1-6pm ?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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imlah
Conversation Starter
Message 12 of 22
Sorry no one at home until 14:15
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Message 13 of 22

Hi

 

An update - Openreach appointment has been confirmed for Wed 8th AM (8-1).

 

Is this day / time ok.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 14 of 22

 Hi

 

I've raised this to Openreach requesting a non appointed visit.

 

Thanks

 

Karl. 

 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 15 of 22

Hi

 

Tests all done, you can pop all equipment back on.

 

Line tests are no longer showing a loop fault, so that rules out an equipment fault, but Fibre tests are picking up a copper joint fault on the line so this does need to be raised for an Openreach engineer.

 

I'll drop you a PM with the info required.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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imlah
Conversation Starter
Message 16 of 22

That’s is done. 

 

Only phone one connected to master socket. 

 

No router connected 

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Message 17 of 22

Please.  Let  me know as soon as this is in and I'll start the test and post back.

 

Karl.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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imlah
Conversation Starter
Message 18 of 22
What equipment do I connect to the test socket?

Just the phone?
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Message 19 of 22

Hi

 

As you are on fibre, we have n access to reset DLM at the exchange as this is automatically controlled by the BT systems.

 

I am picking up a loop fault on the voice tests.  Do you have a test socket ?

 

If you do, can you connect the equipment into the test socket directly and I can then retest to see if the loop is still present.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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imlah
Conversation Starter
Message 20 of 22

I’m getting about 50 to 55 mb download. 

 

No no noise or cracks on landline 

 

new master socket and wiring fitted last last week as having lots of drop outs and disconnecting etc. 

 

Are you you able to reset the exchange to optimise my new master socket and wiring 

 

many thanks

 

andy

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