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WIFI modem

imlah
Conversation Starter
Message 22 of 22

Hello,

 

Quick question, Do you get the free upgraded WIFI modem when you upgrade to superfast fibre ?

 

Talk talk want to charge me for a new modem, as im using a non TalkTalk one at moment, and having speed issues.

 

Is it possible to reset my profile at the exchange ?

 

Regards

 

Andy

 

 

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21 REPLIES 21

Karl-TalkTalk
Support Team
Message 21 of 22

Hi

 

If an existing customer already has one of the compatible fibre super routers such as the HG633 then a new router is not offered when upgrading.  If the customer does not have a fibre compatible router then a WiFi hub would be offered.

 

I've had a look at your connection, and Sync speed is showing as 67mb.

 

What speeds are you seeing when downloading over a wired connection ?

 

Do you have any issues with home phone, and noise or crackles on the line.

 

Thanks

 

Karl. 

 

 

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