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Want to Switch to 150 Fibre from Faster Fibre

rajar85
First Timer
Message 2 of 2

Hi,

 

I am locked in a 18mth contract with faster fibre with 1 more year left in the contract. When I switched into faster fibre in February, Fibre 150 was not available. I am not satisfied with the speed of the current connection as it does not satisfy my requirements. Can I change my current contract to Faster 150 without incurring cancellation charges? If the answer is no, then how much is the cancellation charge in this case?

 

Thanks a lot!!

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

If fibre 150 is available to you now, this would not be a cancellation but an upgrade, your just changing the package, not actually cancelling.

 

If you chat with our customer Loyalty teams they can advise you and may be able to agree a great deal when you upgrade to faster 150 fibre.

 

Thanks  

 

Karl. 

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